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T46G Display the external number after forwarding
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ghostoll Offline
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Post: #1
T46G Display the external number after forwarding
Hello,

Device 1 forwards an external call via BLF-key to device 2. The internal number of device 1 is displayed on device 2.
If device 1 immediately places the handset on the hook, the internal number on device 2 is still displayed.
Is there a setting that shows the external number on device 2 after the handset is switched on from device 1?

Firmware: 28.81.0.41

Regards
Andy
05-24-2017 09:11 AM
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Klaus_Yealink Offline
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Post: #2
RE: T46G Display the external number after forwarding
Hi Andy,

From your description, I think you mean the below scenario:

1. External phone number 1234 call your phone A (internal extension number 1000), phone A ring.
2. you press "forward" key, then press "BLF key" to FW this call to phone B
3. but phone B LCD still show phone A's call id, so you want phone B show call id 1234, am I right?

If yes, I suggest you do the below steps:

1.upgrade to the latest firmware:

http://support.yealink.com/documentFront...umentId=10

2.reset the phone, then test again.

3. if this issue still exist, please try to configure the below sentence:

account.X.refresh_remote_id.enable = 1
(## if you use account 1, please replace x to 1, so it's account.1.refresh_remote_id.enable = 1)

4.if this issue still exist, please help me get the config.bin/level6 log/PCAP file of phone A and phone B, then I will do a further analyze.

About how to get these files, please refer to this FAQ:

http://support.yealink.com/faq/faqInfo?id=311

BR

klaus
05-26-2017 03:13 AM
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ghostoll Offline
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Post: #3
RE: T46G Display the external number after forwarding
Hi!

Our scenario is somewhat different.
1. External phone number 1234 call your phone A (internal extension number 1000), phone A ring.
2. press "BLF key" to FW this call to phone B
3. but phone B LCD still show phone A's call id, so you want phone B show call id 1234, am I right?
Call ID 1234 should only be displayed if Phone A has hung up.

Upgrade and Reset: OK

I started the Configuration Generator tool. There I find no option
Account.1.refresh_remote_id.enable

How do I add the option?

Andy
05-26-2017 10:17 AM
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ghostoll Offline
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Post: #4
RE: T46G Display the external number after forwarding
I did not forget it.
I have now only a week vacation. Then I create the logs.
A solution with "account.X.refresh_remote_id.enable = 1" I have not yet found.
06-01-2017 08:59 AM
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ghostoll Offline
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Post: #5
RE: T46G Display the external number after forwarding
Hello Klaus,
I have created the logs. Where can I upload it?

Device 18 has established a call with the number ... 457 and forwarded to device 12 (BLF). Also, when device 18 is hung up, the number of device 18 is displayed at 12.

Andy
07-18-2017 05:59 AM
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Klaus_Yealink Offline
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Post: #6
RE: T46G Display the external number after forwarding
you can update in the ticket.
07-31-2017 02:27 AM
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ghostoll Offline
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Post: #7
RE: T46G Display the external number after forwarding
I do not understand how. Do not find upload button.
My English is bad. Use Google Translator.
Can I send you this per PM?
07-31-2017 07:55 AM
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ghostoll Offline
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Post: #8
RE: T46G Display the external number after forwarding
What do I do now?
08-22-2017 06:48 AM
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Klaus_Yealink Offline
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Post: #9
RE: T46G Display the external number after forwarding
Hi Andy,

Sorry for later, you can use auto provisioning feature to do that, About how to do that, please refer to below guide:

http://download.support.yealink.com/down...V81_70.pdf

If you still have problems, please contact me directly(klaus@yealink.com)

BR

klaus
08-30-2017 07:07 AM
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