[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T46G Display the external number after forwarding
Author Message
ghostoll Offline
Junior Member
**

Posts: 19
Joined: May 2015
Reputation: 0
Post: #1
T46G Display the external number after forwarding
Hello,

Device 1 forwards an external call via BLF-key to device 2. The internal number of device 1 is displayed on device 2.
If device 1 immediately places the handset on the hook, the internal number on device 2 is still displayed.
Is there a setting that shows the external number on device 2 after the handset is switched on from device 1?

Firmware: 28.81.0.41

Regards
Andy
05-24-2017 09:11 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Klaus_Yealink Offline
Super Moderator
******

Posts: 180
Joined: Jul 2015
Reputation: 0
Post: #2
RE: T46G Display the external number after forwarding
Hi Andy,

From your description, I think you mean the below scenario:

1. External phone number 1234 call your phone A (internal extension number 1000), phone A ring.
2. you press "forward" key, then press "BLF key" to FW this call to phone B
3. but phone B LCD still show phone A's call id, so you want phone B show call id 1234, am I right?

If yes, I suggest you do the below steps:

1.upgrade to the latest firmware:

http://support.yealink.com/documentFront...umentId=10

2.reset the phone, then test again.

3. if this issue still exist, please try to configure the below sentence:

account.X.refresh_remote_id.enable = 1
(## if you use account 1, please replace x to 1, so it's account.1.refresh_remote_id.enable = 1)

4.if this issue still exist, please help me get the config.bin/level6 log/PCAP file of phone A and phone B, then I will do a further analyze.

About how to get these files, please refer to this FAQ:

http://support.yealink.com/faq/faqInfo?id=311

BR

klaus
05-26-2017 03:13 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
ghostoll Offline
Junior Member
**

Posts: 19
Joined: May 2015
Reputation: 0
Post: #3
RE: T46G Display the external number after forwarding
Hi!

Our scenario is somewhat different.
1. External phone number 1234 call your phone A (internal extension number 1000), phone A ring.
2. press "BLF key" to FW this call to phone B
3. but phone B LCD still show phone A's call id, so you want phone B show call id 1234, am I right?
Call ID 1234 should only be displayed if Phone A has hung up.

Upgrade and Reset: OK

I started the Configuration Generator tool. There I find no option
Account.1.refresh_remote_id.enable

How do I add the option?

Andy
05-26-2017 10:17 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
ghostoll Offline
Junior Member
**

Posts: 19
Joined: May 2015
Reputation: 0
Post: #4
RE: T46G Display the external number after forwarding
I did not forget it.
I have now only a week vacation. Then I create the logs.
A solution with "account.X.refresh_remote_id.enable = 1" I have not yet found.
06-01-2017 08:59 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
ghostoll Offline
Junior Member
**

Posts: 19
Joined: May 2015
Reputation: 0
Post: #5
RE: T46G Display the external number after forwarding
Hello Klaus,
I have created the logs. Where can I upload it?

Device 18 has established a call with the number ... 457 and forwarded to device 12 (BLF). Also, when device 18 is hung up, the number of device 18 is displayed at 12.

Andy
07-18-2017 05:59 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Klaus_Yealink Offline
Super Moderator
******

Posts: 180
Joined: Jul 2015
Reputation: 0
Post: #6
RE: T46G Display the external number after forwarding
you can update in the ticket.
07-31-2017 02:27 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
ghostoll Offline
Junior Member
**

Posts: 19
Joined: May 2015
Reputation: 0
Post: #7
RE: T46G Display the external number after forwarding
I do not understand how. Do not find upload button.
My English is bad. Use Google Translator.
Can I send you this per PM?
07-31-2017 07:55 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
ghostoll Offline
Junior Member
**

Posts: 19
Joined: May 2015
Reputation: 0
Post: #8
RE: T46G Display the external number after forwarding
What do I do now?
08-22-2017 06:48 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Klaus_Yealink Offline
Super Moderator
******

Posts: 180
Joined: Jul 2015
Reputation: 0
Post: #9
RE: T46G Display the external number after forwarding
Hi Andy,

Sorry for later, you can use auto provisioning feature to do that, About how to do that, please refer to below guide:

http://download.support.yealink.com/down...V81_70.pdf

If you still have problems, please contact me directly(klaus@yealink.com)

BR

klaus
08-30-2017 07:07 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Call-Info sip header for T46G sidjf3zhdu 9 13,605 02-22-2021 04:06 PM
Last Post: jiansong
  yealink T46g cannot disable lcd screensaver mike702 2 238 02-10-2021 04:33 AM
Last Post: jamesbchz
Bug Yealink T46G wont turn on after firmware update mike702 1 222 02-02-2021 08:21 PM
Last Post: complex1
  Line Key6-10 Greyd Out - T46G redmondsau 0 483 10-02-2020 07:38 AM
Last Post: redmondsau
  UH36 Support in T46G jinto.antony 1 870 10-01-2020 04:58 PM
Last Post: Yisroel_MongoTEL
  T46G Redefine Hold Button - Ques briankelly63 39 65,584 09-29-2020 09:07 PM
Last Post: chrisduncansb
  T46S/T46G show green icon (blf) although phones disconnected (Asterisk) jobst 0 585 09-16-2020 04:29 AM
Last Post: jobst
  caller ID source --> display permanently wouternotebaert 1 958 09-07-2020 02:47 PM
Last Post: David_Yealink
  leading '1' is stripped off number in History jakthree 2 1,081 08-10-2020 10:58 PM
Last Post: jakthree
  Login button doesn't do anything...T46G jayg30 2 1,737 08-10-2020 05:45 AM
Last Post: Tee

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication