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T27G & Panasonic NS500 BLF
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Christiaan Offline
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Posts: 2
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Post: #1
T27G & Panasonic NS500 BLF
Hi

We have a Panasonic NS500 PBX and T27G phones. We are unable to get the BLF to function. Please help!
05-08-2017 09:52 AM
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Klaus_Yealink Offline
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Post: #2
RE: T27G & Panasonic NS500 BLF
Hi,

do you mean when you configure a BLF dsskey,BLF LED will not show correct status or LED will not light?

In the meantime, you can refer to below FAQ to try to fix this issue:

http://support.yealink.com/faq/faqInfo?id=131

http://support.yealink.com/faq/faqInfo?id=264

http://support.yealink.com/faq/faqInfo?id=198

If above FAQ can not fix this issue, please reply with the detail info about this issue and help me get the level 6 system log, config.bin file and PCAP traces

About how to get these files, please refer to this FAQ:

http://support.yealink.com/faq/faqInfo?id=311

BR

klaus
05-09-2017 09:22 AM
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Christiaan Offline
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Post: #3
RE: T27G & Panasonic NS500 BLF
(05-09-2017 09:22 AM)Klaus Wrote:  Hi,

do you mean when you configure a BLF dsskey,BLF LED will not show correct status or LED will not light?

In the meantime, you can refer to below FAQ to try to fix this issue:

http://support.yealink.com/faq/faqInfo?id=131

http://support.yealink.com/faq/faqInfo?id=264

http://support.yealink.com/faq/faqInfo?id=198

If above FAQ can not fix this issue, please reply with the detail info about this issue and help me get the level 6 system log, config.bin file and PCAP traces

About how to get these files, please refer to this FAQ:

http://support.yealink.com/faq/faqInfo?id=311

BR

klaus


Hi Klaus

You are correct. The BLF LED will not show correct status and the LED will not light.

I tried all of the above, but it does not work.

Please let me know if you have any more questions.

I have attached all the files as requested.


Attached File(s)
.bin  config-2.bin (Size: 296.52 KB / Downloads: 1)
.pcap  69.81.0.70_13_38_34.pcap (Size: 229.26 KB / Downloads: 1)
.zip  001565e07d64-sys.zip (Size: 18.31 KB / Downloads: 1)
(This post was last modified: 05-09-2017 12:07 PM by Christiaan.)
05-09-2017 11:27 AM
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Klaus_Yealink Offline
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Posts: 180
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Post: #4
RE: T27G & Panasonic NS500 BLF
I checked the PCAP file and LOG from you, there is no notify message, so I think we need your help to get the new three files, so please follow below steps:

1. access to webUI>>settings>>configurations>>adjust the log level to 6, then confirm.

2. access to webUI>>settings>>configurations>>PCAP feature, press start

3. use another phone dial the monitor number, then check if your phone BLF key turn red flash or not

4. answer this call, then check if your phone BLF key turn red or not?

5. press stop key, then export the PCAP file and log and config.bin file.

BR

klaus
08-30-2017 06:51 AM
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