[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Headset send volume in dual-headset mode
Author Message
benthos Offline
Junior Member
**

Posts: 2
Joined: Nov 2014
Reputation: 0
Post: #1
Headset send volume in dual-headset mode
Hi all,

we have some SIP-T27P (firmware 2.73.0.50) with some sennheiser SC260 headset. We have the headset send volume set to 50 and this works fine. For training purposes we also have Dual-headset enabled.

Whenever we pick up the handset for the trainee to listen-in on the call, the send volume seems to drop and people complain that they can't hear them.

Just to confirm, the headset works in send/receive and the handset works in receive only as it's suppose to.

Has anyone ever seen this problem? Any fix for it?
04-24-2017 03:49 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Travis_Yealink Offline
Super Moderator
******

Posts: 171
Joined: Mar 2016
Reputation: 1
Post: #2
RE: Headset send volume in dual-headset mode
(04-24-2017 03:49 PM)benthos Wrote:  Hi all,

we have some SIP-T27P (firmware 2.73.0.50) with some sennheiser SC260 headset. We have the headset send volume set to 50 and this works fine. For training purposes we also have Dual-headset enabled.

Whenever we pick up the handset for the trainee to listen-in on the call, the send volume seems to drop and people complain that they can't hear them.

Just to confirm, the headset works in send/receive and the handset works in receive only as it's suppose to.

Has anyone ever seen this problem? Any fix for it?

Hi,

1. Would you please tell me how many Yealink phones do you have in total?
2. how many phones have the same issue?
3. Do you mean that when you enable the dual headset mode, the trainee can hear the voice, but it's unstable?

Suggest you follow below guide on page 441 first:
http://download.support.yealink.com/down...V73_40.pdf

If you already follow this guide, please kindly collect trace files and send the email to support@yealink.com, it might be a bug, and our engineer will help you locate the issue then.
a. Level 6 syslog
b. PCAP trace
c. Config.bin
You can get the guide from this link to see how to export the issue data(trace files):
http://support.yealink.com/faq/faqInfo?id=311

Regards,
Travis_Yealink
04-26-2017 06:06 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
benthos Offline
Junior Member
**

Posts: 2
Joined: Nov 2014
Reputation: 0
Post: #3
RE: Headset send volume in dual-headset mode
Hi Travis,

we have 5-6 SIP-T28P (Oops, gave you the wrong model last time). And you seem to have put your finger on it. Tried it with another phone and it works fine. So the problem does seem to be just the phone itself.
I enabled dual headset mode as per page 441 of the guide. The trainer (on the headset) and the trainee (on the handset) can hear fine. The remote party hears the trainer as if he's in a tunnel.

Sending the traces to support@yealink.com
04-26-2017 11:30 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T27G does not "detect" WH62 usb connected headset oliv 1 2,070 02-08-2023 09:32 PM
Last Post: oliv
  Which Yealink USB headset complies with T2xG/T2xP series ? oliv 2 2,402 02-08-2023 09:30 PM
Last Post: oliv
  T21P Low headset volume rmatuda 14 44,943 11-02-2021 08:39 PM
Last Post: overlay
  T21P Stuck on "Initializing" - Recovery Mode Fails` YCMJamie 5 13,235 08-24-2021 07:04 PM
Last Post: YCMJamie
  Low volume yealink T21p miesvictor 2 8,520 12-05-2019 11:35 PM
Last Post: miesvictor
Rainbow Acoustic Startle - Volume levels Musita 3 10,322 06-27-2018 04:07 AM
Last Post: Musita
  Random 'wake up' when in Power saver/screensaver mode Pipe 8 15,250 05-17-2018 02:25 PM
Last Post: Pipe
  T23P recovery mode help JJLatYL 2 9,093 01-24-2018 03:11 PM
Last Post: Mikhail_IITD
  T-29G Lack of dual ring with headset n00604443 3 8,733 10-13-2017 01:21 PM
Last Post: n00604443
  HEADSET Ana 0 5,088 06-14-2016 07:17 PM
Last Post: Ana

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication