Audio dropouts on T23G phones

[avayax]

I got severe audio issues on my T23G phones, with voice dropping out frequently.
I have noticed that when that happens, I am also seeing spikes in latency when pinging my phone from the local PBX (both on the same LAN), going up from 0.5ms to 2000ms.

I think I am seeing this mostly on T23G phones and I am wondering if something is happening on the phones that's causing this.
Maybe the phone initiating CPU or RAM intensive processes.

Any help, hints, etc is greatly appreciated.

I can provide pcap and syslog, no problem.

Thank you

[Karl_Yealink]

(03-12-2017 05:06 PM)avayax Wrote:  I got severe audio issues on my T23G phones, with voice dropping out frequently.
I have noticed that when that happens, I am also seeing spikes in latency when pinging my phone from the local PBX (both on the same LAN), going up from 0.5ms to 2000ms.

I think I am seeing this mostly on T23G phones and I am wondering if something is happening on the phones that's causing this.
Maybe the phone initiating CPU or RAM intensive processes.

Any help, hints, etc is greatly appreciated.

I can provide pcap and syslog, no problem.

Thank you

Do you install the latest version? If not, please upgrade to the link below then test again.
Link: http://download.support.yealink.com/down...1.0.25.zip

And when the problem occur, if you reboot the phone, will the phone work well again?

For this problem we need trace files to check more, please kindly to help, you will know the method via the FAQ below.
FAQ: http://support.yealink.com/faq/faqInfo?id=313