[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
All phones light screen backlight when call is hung up.
Author Message
Bobcat19 Offline
Junior Member
**

Posts: 17
Joined: Feb 2015
Reputation: 0
Post: #1
All phones light screen backlight when call is hung up.
Hi there, I've got a bit of a strange issue at one of our customers who are currently running 5 T27Ps, and one W52P.

Everything works as expected, however there is one strange problem.

All the phones are in the same ring group, so they ring, someone takes the call, that works fine. Now when that person hangs up that call, all of the screen backlights on the rest of the T27Ps turn on.

So they'll be working away, all of a sudden the phone lights up (the screen), because someone else hung up a call.

All of the phones monitor each other with BLFs if that helps or makes a difference.

Is this something anyone has encountered before? And if so, what was the fix?
(This post was last modified: 03-06-2017 09:19 PM by Bobcat19.)
03-06-2017 09:18 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Jensen_Yealink Offline
Administrator
*******

Posts: 100
Joined: Jan 2012
Reputation: 0
Post: #2
RE: All phones light screen backlight when call is hung up.
Hi Bobcat19,

regarding the issue, please help with below:
1/ please help to get the PCAP, config.bin and syslog with level 6 of the phone that answering the call
2/ please help to get the PCAP, config.bin and syslog with level 6 on one of the phone that doesn't answering the call, then we can dig out what happened to the phone.
how to get the files please refer to below FAQ:
http://support.yealink.com/faq/faqInfo?id=313
thank you and have a nice day.
03-07-2017 03:12 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,162
Joined: Jan 2014
Reputation: 34
Post: #3
RE: All phones light screen backlight when call is hung up.
Hi Bobcat19,

For this “strange” issue / behaviour, please read the T27P Admin Guide page 184 and further, chapter “Backlight”

"You can configure the backlight time as one of the following types:
Always Off…
Always On…
15s, 30s, 1min, 2min, 5min, 10min or 30min: Backlight is turned off when the IP phone is inactive after a preset period of time (in seconds), but it is automatically turned on if the status of the IP phone changes or any key is pressed.
"

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
03-07-2017 10:57 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Bobcat19 Offline
Junior Member
**

Posts: 17
Joined: Feb 2015
Reputation: 0
Post: #4
RE: All phones light screen backlight when call is hung up.
(03-07-2017 03:12 AM)Jensen Wrote:  Hi Bobcat19,

regarding the issue, please help with below:
1/ please help to get the PCAP, config.bin and syslog with level 6 of the phone that answering the call
2/ please help to get the PCAP, config.bin and syslog with level 6 on one of the phone that doesn't answering the call, then we can dig out what happened to the phone.
how to get the files please refer to below FAQ:
http://support.yealink.com/faq/faqInfo?id=313
thank you and have a nice day.

Hi Jensen, I sent you an email with the files attached last week some time, did you receive them?
03-27-2017 08:38 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Jensen_Yealink Offline
Administrator
*******

Posts: 100
Joined: Jan 2012
Reputation: 0
Post: #5
RE: All phones light screen backlight when call is hung up.
Hi Bobcat19,

Sorry for the late reply. From your previous mail, all the phone monitor each other with BLF. I check the config.bin, the BLF active backlight is enabled, please disabled the feature with below parameter:
features.blf_active_backlight.enable =0
#config the backlight active or not while BLF/BLF list status change.
0---disabled
1---enabled
03-28-2017 03:32 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Bobcat19 Offline
Junior Member
**

Posts: 17
Joined: Feb 2015
Reputation: 0
Post: #6
RE: All phones light screen backlight when call is hung up.
(03-28-2017 03:32 AM)Jensen Wrote:  Hi Bobcat19,

Sorry for the late reply. From your previous mail, all the phone monitor each other with BLF. I check the config.bin, the BLF active backlight is enabled, please disabled the feature with below parameter:
features.blf_active_backlight.enable =0
#config the backlight active or not while BLF/BLF list status change.
0---disabled
1---enabled

Hi Jensen, is there a way to do this without re auto-provisioning them?
03-28-2017 03:44 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Jensen_Yealink Offline
Administrator
*******

Posts: 100
Joined: Jan 2012
Reputation: 0
Post: #7
RE: All phones light screen backlight when call is hung up.
(03-28-2017 03:44 AM)Bobcat19 Wrote:  
(03-28-2017 03:32 AM)Jensen Wrote:  Hi Bobcat19,

Sorry for the late reply. From your previous mail, all the phone monitor each other with BLF. I check the config.bin, the BLF active backlight is enabled, please disabled the feature with below parameter:
features.blf_active_backlight.enable =0
#config the backlight active or not while BLF/BLF list status change.
0---disabled
1---enabled

Hi Jensen, is there a way to do this without re auto-provisioning them?

Hi Bobcat19,

right now this feature can only config via auto provisioning.
have a nice day.
03-28-2017 03:46 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Phones no longer support Let Encrypt johnbeaumont 19 1,966 10-14-2021 05:32 PM
Last Post: yealink@vespino.nl
  T53 Calling from call history jake 0 258 10-01-2021 10:24 AM
Last Post: jake
  Are legacy phones a security risk? Tinov 1 873 08-20-2021 03:43 PM
Last Post: Phil2021
  Call Park Command gyegavian 0 606 08-16-2021 01:54 AM
Last Post: gyegavian
  About call history Andrei9385 2 1,838 03-31-2021 06:17 PM
Last Post: Chan Hoa
  List of service providers for YeaLink phones jaseinatl 1 1,715 03-30-2021 05:16 AM
Last Post: guru@ezeetel.com
  Call History adds a "1" to extension number VAspeed3 2 1,937 02-26-2021 12:25 AM
Last Post: VAspeed3
Bug Missing softkey to End Call Kabbott 0 1,170 02-02-2021 10:23 PM
Last Post: Kabbott
  Audio problems on phones (t23g i t42s) bob_1921 2 2,496 12-02-2020 04:46 AM
Last Post: bob_1921
  BLF Light is ON when Unavailable/UNKNOWN Celso Annes 7 4,664 11-23-2020 06:46 PM
Last Post: Celso Annes

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication