[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
W52P over IPsec VPN
Author Message
Novais Offline
Junior Member
**

Posts: 8
Joined: Aug 2016
Reputation: 0
Post: #1
W52P over IPsec VPN
We have a W52P that i am wanting to connect to a remote yeastar PBX and the 2 sites have an established IPSec site to site VPN. I can log into the PBX from the remote site and everything appears to be communicating but I am unable to register the W52P to the Yeastar. We have several other T46S phones on the same site as the Yeastar which are working great.

I have tried some basic troubleshooting but without any success. The logs only show the following...

SUA <3+error > [000] [Server0]: try reg again after (30) s

Any suggestions?
02-13-2017 07:26 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Karl_Yealink Offline
Super Moderator
******

Posts: 673
Joined: Apr 2015
Reputation: 5
Post: #2
RE: W52P over IPsec VPN
Please help us to capture the PCAP/syslog/config.bin files from W52P and T46S.
We can check more from them.
You can know the method from the FAQ below.
FAQ: http://support.yealink.com/faq/faqInfo?id=313
02-14-2017 06:42 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Novais Offline
Junior Member
**

Posts: 8
Joined: Aug 2016
Reputation: 0
Post: #3
RE: W52P over IPsec VPN
Here are the logs from the 2 phones. The zip file is he T46S phone.


Attached File(s)
.tar  allconfig.tar (Size: 285 KB / Downloads: 8)
.cfg  0015659565cd-local.cfg (Size: 654 bytes / Downloads: 6)
02-14-2017 07:51 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Karl_Yealink Offline
Super Moderator
******

Posts: 673
Joined: Apr 2015
Reputation: 5
Post: #4
RE: W52P over IPsec VPN
Please help us to capture the files one more time, it don't contain useful information.
And we also need files from W52P
02-14-2017 08:47 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Novais Offline
Junior Member
**

Posts: 8
Joined: Aug 2016
Reputation: 0
Post: #5
RE: W52P over IPsec VPN
Here are the syslog files from the W52P. Not sure what other files you are looking for...


Attached File(s)
.tar  syslog (1).tar (Size: 197 KB / Downloads: 4)
(This post was last modified: 02-14-2017 05:22 PM by Novais.)
02-14-2017 05:21 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Karl_Yealink Offline
Super Moderator
******

Posts: 673
Joined: Apr 2015
Reputation: 5
Post: #6
RE: W52P over IPsec VPN
(02-14-2017 05:21 PM)Novais Wrote:  Here are the syslog files from the W52P. Not sure what other files you are looking for...
Still need config.bin file, you can access phone->configuratoin-> Export or Import Configuration, then export the configuration file.

Meantime, if possible, please help us to capture the log and config.bin file from T4S phone
02-15-2017 01:32 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
jolouis Offline
Moderator
*****

Posts: 339
Joined: Oct 2013
Reputation: 6
Post: #7
RE: W52P over IPsec VPN
(02-14-2017 05:21 PM)Novais Wrote:  Here are the syslog files from the W52P. Not sure what other files you are looking for...

Have you checked all the basics first? You said you can log into the Yeastar from the remote site, but what is the VPN structure? i.e. is the remote site a different subnet/network than the main one, and have you confirmed all the proper routing is in place on both sites for the traffic to work properly? I believe you log shows the W52P is getting it's config through the RPS service, have you confirmed using the web interface on the W52P that the server information is in fact correct for the location you are at? (i.e. you said you can log into the Yeastar from the remote site... are you using the same IP to log in as the W52P is using to try and register?)

Try doing a packet capture on both sides of the VPN and see if:
A) your W52P traffic is in fact making it to the Yeastar network,
B) The Yeastar is sending any kind of response onto the Yeastar network
C) If it is sending a response, does it make it over the VPN to the W52P network?

There are any number of firewall and routing configuration problems that could cause your issue, you need to narrow it down much further in order to figure this one out.
02-15-2017 04:56 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  openvpn w52p setup rafael 4 19,009 08-10-2017 02:03 PM
Last Post: indicato
  Yealink W52P Base Won't factory reset sentinelace 1 14,209 10-13-2016 02:10 PM
Last Post: Lucia_Yealink
  Outgoing call problem - W52P GeorgeatSalem 1 11,200 06-13-2015 04:00 AM
Last Post: Flora_Yealink
  config T46G with EXP40 - W52P Paulo Batista 1 7,764 03-09-2015 10:32 AM
Last Post: James_Yealink
  W52P When line 1 is busy it should go to next line 2 Yss 3 10,125 11-14-2014 03:47 PM
Last Post: Coco_Yealink
  W52P Handset Firmware Upgrade trilan_steveg 1 8,734 08-08-2014 02:29 AM
Last Post: complex1

Forum Jump:


User(s) browsing this thread:

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication