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T48S - how to record voice/call to USB
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tikky Offline
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Post: #1
T48S - how to record voice/call to USB
How can I use in T48S option to record call?

I have inserted pendrive and is succesfully connected.
I have configured button to start/stop recording.
When calling I can start and stop recording.

However after the call, I can't see anything in menu "Browse Recordings". Why?

How it works?
(This post was last modified: 02-13-2017 01:19 PM by tikky.)
02-13-2017 11:37 AM
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Karl_Yealink Offline
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RE: T48S - how to record voice/call to USB
Please check whether the pendrive is NTFS?
Yealink phones don't support this type.
02-14-2017 06:33 AM
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tikky Offline
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RE: T48S - how to record voice/call to USB
Actually the pendrive is 4 GB and FAT32. I've also tried to format to regular FAT.
When the pendrive is connected to the computer I can see the new folder called "Audio Record" (and also Screen Shot).
I know that those folders was created by Yealink phone, however folders are empty.

What I can do / check to record the audio?
(This post was last modified: 02-14-2017 09:01 AM by tikky.)
02-14-2017 08:57 AM
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Karl_Yealink Offline
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RE: T48S - how to record voice/call to USB
Can you try to delete the "Audio Record" folder? I has a pendrive can't work, when I try to delete, I can't do this.
Seem this pendrive has something wrong, maybe same as yours.

Or try another pendrive?
02-14-2017 09:04 AM
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tikky Offline
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Post: #5
RE: T48S - how to record voice/call to USB
Yes I can delete the folders without any problems.

I've just checked second pendriv - FAT32.
It was succesfully connected.
It it displayed in Yealink and I can see is empt.
When I've tried first record it was a black icon that is recording but still nothing on pendrive apart of empty folders.
When I've trird second time to record it is a small red icon (crossed speaker in a circle) and can't record.

What else I can try?
02-14-2017 09:22 AM
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Karl_Yealink Offline
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RE: T48S - how to record voice/call to USB
Please help us to get the PCAP/log/config.bin files, we can check more from them.
You can know the method from the FAQ below.
FAQ: http://support.yealink.com/faq/faqInfo?id=313
02-14-2017 09:24 AM
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tikky Offline
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Post: #7
RE: T48S - how to record voice/call to USB
As per your wish I am attaching a file.


Attached File(s)
.tar  allconfig.tar (Size: 971.5 KB / Downloads: 5)
02-14-2017 09:36 AM
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Karl_Yealink Offline
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RE: T48S - how to record voice/call to USB
I will let our RD to check then give you update.

Meantime, do you test other new T4XS phones?
And how many T48S phones in your side?
(This post was last modified: 02-15-2017 12:58 AM by Karl_Yealink.)
02-15-2017 12:55 AM
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Karl_Yealink Offline
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RE: T48S - how to record voice/call to USB
We found you don't use record locally. You just press the Record DSS key to trigger record feature of Broadsoft.

Please use record locally, about this feature, please refer to the guide below, please check from page 524.
Link: http://download.support.yealink.com/down...V81_20.pdf
02-20-2017 03:31 AM
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tikky Offline
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Post: #10
RE: T48S - how to record voice/call to USB
(02-20-2017 03:31 AM)Karl Wrote:  We found you don't use record locally. You just press the Record DSS key to trigger record feature of Broadsoft.

Hello Karl,

Still without succes.

I've exported a .cfg file and added a parameter:
features.usb_call_recording.enable = 1

Then imported the config. Now I can see that recording is in progress bou still nothing on pendrive.

Anything else I need to do, to configure recording?
02-27-2017 11:02 AM
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