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Ability to talk to the person im transfering the call to before i do transfer.
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InfiniteIT Offline
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Post: #1
Ability to talk to the person im transfering the call to before i do transfer.
Hi All,

I'm using the Yealink T48G Handsets.

Current Provider is Voipfone.

Main Ext 200 - Reception

When the incoming call comes in its fine I can answer the call but as soon as I transfer the call it passes it straight on to the extension I've dialled and doesn't allow me to speak before I transfer the call.

I know this did work previously or we had a way of it doing it previously but maybe since a firmware update has stopped?
07-06-2015 05:27 PM
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Yealink_Michael Offline
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RE: Ability to talk to the person im transfering the call to before i do transfer.
(07-06-2015 05:27 PM)InfiniteIT Wrote:  Hi All,

I'm using the Yealink T48G Handsets.

Current Provider is Voipfone.

Main Ext 200 - Reception

When the incoming call comes in its fine I can answer the call but as soon as I transfer the call it passes it straight on to the extension I've dialled and doesn't allow me to speak before I transfer the call.

I know this did work previously or we had a way of it doing it previously but maybe since a firmware update has stopped?


the steps are like below:
1. A call B, B want transfer A to C, but B want to talk to C first
2. B press Transfer +C number +OK/send、#
3. C will ring,when C answer the call ,B will talk to C first
4. if B confirm to transfer A to C ,just press Transfer again !
07-07-2015 05:54 AM
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InfiniteIT Offline
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Post: #3
RE: Ability to talk to the person im transfering the call to before i do transfer.
Hi Michael,

We have tested this and it only seems to work on a single handset the rest just transfer the call straight on with no announcement.

Anything else we can try?

Thanks
07-13-2015 05:22 PM
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CWR Offline
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Post: #4
RE: Ability to talk to the person im transfering the call to before i do transfer.
Check the Features / Transfer section of the phone webgui.
It might be "Semi-Attended Transfer". Set to enabled and you should be able to do this.

Craig Reilly
MCSA, 3cx Advanced Certified
Scottsdale, AZ
07-14-2015 02:33 AM
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