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CP860 doesn't boot
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engine411 Offline
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Post: #1
CP860 doesn't boot
Bought a CP860 recently and it doesn't boot properly on either POE or AC power. It just shows the Welcome screen. Holding the OK button for up to a minute doesn't get it to factory reset.

Do I have any options to get this phone to work?
(This post was last modified: 01-27-2017 02:17 AM by engine411.)
01-27-2017 02:17 AM
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complex1 Offline
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Post: #2
RE: CP860 doesn't boot
Hi,

Please try this:
- Remove power from the CP860
- Press and hold the “OK” button on the keypad
- Power on the CP860, wait 20 sec. and release the “OK” button.
- The LCD promote “Reset to factory setting?” Choose “OK” to reset the phone.
The CP860 should now be in the factory default settings.

Hope this helps.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
01-27-2017 04:08 PM
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engine411 Offline
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Post: #3
RE: CP860 doesn't boot
Thanks. I tried this and there is no difference. I also tried a 5 second and a 10 second hold of the OK button while powering on. Then I tried a 60-second hold while powering on.

The phone remains in the Initializing screen and doesn't give any other response whatsoever, not even a backlight blink.

See attached photo.


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(This post was last modified: 01-27-2017 04:38 PM by engine411.)
01-27-2017 04:34 PM
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complex1 Offline
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Post: #4
RE: CP860 doesn't boot
Hi,

At the moment none of the Yealink forum admins are available because they celebrate CNY and my knowledge about this particular device is not enough to help you further.

I see on the photo that the phone is so new even the protection film is still on the screen.
Maybe an idea… go back to the reseller and try to replace it for a other one?

Sorry.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
01-27-2017 06:12 PM
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engine411 Offline
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Post: #5
RE: CP860 doesn't boot
Thanks. Waiting for Yealink..............
01-27-2017 09:42 PM
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engine411 Offline
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Post: #6
RE: CP860 doesn't boot
Yealink?
01-31-2017 12:55 AM
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complex1 Offline
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Post: #7
RE: CP860 doesn't boot
Yealink people are celebrating CNY till Feb. 3th.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
01-31-2017 10:38 AM
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engine411 Offline
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Post: #8
RE: CP860 doesn't boot
Yealink?
02-06-2017 09:54 PM
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engine411 Offline
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Post: #9
RE: CP860 doesn't boot
Yealink mods, do you have any input on this?
02-09-2017 04:39 PM
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