[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 1 Votes - 5 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Strange BLF LED behaviour since Firmware upgrade
Author Message
badmin Offline
Junior Member
**

Posts: 8
Joined: Oct 2015
Reputation: 0
Post: #1
Strange BLF LED behaviour since Firmware upgrade
We recently upgraded our T46G and T27P to new firmware releases.

T46G: 28.81.0.20
T27P: 45.81.0.20

Since the upgrade we noticed a strange behaviour on the phone displays. The Free/Busy status with the green and red LED can be seen just fine, but if one the numbers receives a call, all LEDs from all BLFs are flashing red and the display is waking up from sleep.

BLF LED Mode is set to 0. Any ideas? Or is it a bug and we just have to wait for a new firmware upgrade?
12-02-2016 11:36 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Lucia_Yealink Offline
Super Moderator
******

Posts: 467
Joined: Aug 2016
Reputation: 5
Post: #2
RE: Strange BLF LED behaviour since Firmware upgrade
Hi Sir,

About your problem, please use the parameter below to do auto provision:

features.blf_active_backlight.enable=0
##It enables or disables the IP phone to turn on the backlight or stop the screen saver when the BLF/BLF list status changes.
#0-Disabled
#1-Enabled

If the problem still exist, then please provide the level 6 syslog, config.bin and pace trace when reproduce the issue to analyze.

About how to get the three files, please refer to the FAQ below:
http://support.yealink.com/faq/faqInfo?id=313

Also, how many phones you have in total?

Best Regards,
Lucia
12-05-2016 12:32 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Werner1959 Offline
Member
***

Posts: 70
Joined: Nov 2016
Reputation: 0
Post: #3
RE: Strange BLF LED behaviour since Firmware upgrade
(12-05-2016 12:32 PM)Lucia Wrote:  features.blf_active_backlight.enable=0
Where can I find this parameter in the web interface?
12-06-2016 02:50 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,549
Joined: Jan 2014
Reputation: 48
Post: #4
RE: Strange BLF LED behaviour since Firmware upgrade
(12-06-2016 02:50 PM)Werner1959 Wrote:  
(12-05-2016 12:32 PM)Lucia Wrote:  features.blf_active_backlight.enable=0
Where can I find this parameter in the web interface?

Hi,

You can’t find this parameter in the web interface.
It’s only changeable through auto provisioning.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
12-06-2016 03:40 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Werner1959 Offline
Member
***

Posts: 70
Joined: Nov 2016
Reputation: 0
Post: #5
RE: Strange BLF LED behaviour since Firmware upgrade
Thank you for the info, complex1.

I configured all my phones with the web interface manually. I tried to read the "Auto Provisioning Guide", but that exceeds my knowledge of english language and my technical skills. No chance for me to work with.

@Yealink, is there a chance, that in future all parameters will be accessable and changeable with the web interface?
(This post was last modified: 12-07-2016 01:00 PM by Werner1959.)
12-07-2016 01:00 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Lucia_Yealink Offline
Super Moderator
******

Posts: 467
Joined: Aug 2016
Reputation: 5
Post: #6
RE: Strange BLF LED behaviour since Firmware upgrade
Dear Sir,

You can refer to the attachment and then import the test.cfg via the web site. I will send the test.cfg for you by email, since i can not upload it here for the format limit.

Besides, there are so many parameters and if we put them all in the web interface, it will be so complex for users to find the function that they want to configure.

Best Regards,
Lucia


Attached File(s) Thumbnail(s)
   
12-08-2016 03:11 AM
Find all posts by this user    like1    dislike0 Quote this message in a reply
Werner1959 Offline
Member
***

Posts: 70
Joined: Nov 2016
Reputation: 0
Post: #7
RE: Strange BLF LED behaviour since Firmware upgrade
If I do import a test file, then the configuration of the phone is lost. I could reimport an exported configuration, but it seems, it is not possible to export as CFG. Export of CFG does not work, I think. There are empty files.

Please have a look on the picture.
   


Export of BIN-Files does work.
(This post was last modified: 12-08-2016 12:39 PM by Werner1959.)
12-08-2016 12:35 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
badmin Offline
Junior Member
**

Posts: 8
Joined: Oct 2015
Reputation: 0
Post: #8
RE: Strange BLF LED behaviour since Firmware upgrade
I chose to export All-Settings-CFG on my T46G and was able to add the line from Lucias config file (thank you!). But this will only disable the wake up of the display when there is a call on another phone that is registered to my BLF function.

The main problem - all LEDs are flashing red if one of the configured phones receives a call - is still there. It wasn't there, however, on earlier firmware versions.

For example - if I flash version T27-45.80.0.95 on my T27p then the proper BLF is flashing when the other phone receives an incoming call. Going back to the latest firmware shows the explained problem, that all BLF LEDs are flashing if ONE configured phone receives a call.

(12-05-2016 12:32 PM)Lucia Wrote:  Hi Sir,

About your problem, please use the parameter below to do auto provision:

features.blf_active_backlight.enable=0
##It enables or disables the IP phone to turn on the backlight or stop the screen saver when the BLF/BLF list status changes.
#0-Disabled
#1-Enabled

If the problem still exist, then please provide the level 6 syslog, config.bin and pace trace when reproduce the issue to analyze.

About how to get the three files, please refer to the FAQ below:
http://support.yealink.com/faq/faqInfo?id=313

Also, how many phones you have in total?

Best Regards,
Lucia

I just traced it and attached is the log file from my T46G, currently running 28.81.0.20.

I have 1 x T46G and around 10-15 x T27P in our office.

I have 7 BLFs configured, all of them use the phone T27P. I am the only one with a T46G. Only phones with the recent firmware have the problem.


Attached File(s)
.tar  allconfig.tar (Size: 440 KB / Downloads: 5)
(This post was last modified: 12-08-2016 01:38 PM by badmin.)
12-08-2016 12:48 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Lucia_Yealink Offline
Super Moderator
******

Posts: 467
Joined: Aug 2016
Reputation: 5
Post: #9
RE: Strange BLF LED behaviour since Firmware upgrade
HI Sir,

I can not find the trace and the log, can you please send the level 6 syslog, config.bin and pace trace to Lucia@yealink.com.

To make a comparison, please kindly provide the file when the BLF work normally(earlier firmware versions) and abnormally(latest firmware).

Thank you for your information in advanced.

BR
Lucia
12-08-2016 01:33 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
badmin Offline
Junior Member
**

Posts: 8
Joined: Oct 2015
Reputation: 0
Post: #10
RE: Strange BLF LED behaviour since Firmware upgrade
(12-08-2016 01:33 PM)Lucia Wrote:  HI Sir,

I can not find the trace and the log, can you please send the level 6 syslog, config.bin and pace trace to Lucia@yealink.com.

To make a comparison, please kindly provide the file when the BLF work normally(earlier firmware versions) and abnormally(latest firmware).

Thank you for your information in advanced.

BR
Lucia

Sorry my bad, file is now attached to my previous post. I cannot provide a comparison log right now. Please check the log if you can find any abnormalies. Thank you.
12-08-2016 01:40 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Release phone from Zoom to upgrade firmware jamesmknox 0 1,043 05-13-2024 02:41 AM
Last Post: jamesmknox
  T31G Firmware Resetting Cycling medusanyc 1 3,795 09-24-2022 10:26 PM
Last Post: complex1
  Auto firmware upgrade Kala 2 10,307 05-21-2018 03:50 PM
Last Post: Kala
  Yealink T20P phones with Fonality firmware Quan7 0 5,745 10-04-2017 10:00 PM
Last Post: Quan7
  Firmware versions toj345 1 7,957 01-26-2016 04:06 AM
Last Post: Klaus_Yealink
  CNG fails on latest T2x firmware neurosys 3 13,055 09-09-2015 03:07 AM
Last Post: neurosys
  Speed Dial behaviour and the the transfer.dsskey_deal_type parameter RobertS 2 12,973 01-27-2015 05:10 PM
Last Post: James_Yealink
  Yealink T28p no longer working after CudaTel firmware update AshElsayid 1 10,105 01-20-2015 08:52 PM
Last Post: James_Yealink
  W52P Handset Firmware Upgrade trilan_steveg 1 9,815 08-08-2014 02:29 AM
Last Post: complex1
  Firmware Update for EHS36 gobenb 7 27,587 05-30-2014 11:04 AM
Last Post: Yealink Support

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication