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T48G Ringback Tone
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austinh Offline
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Post: #1
T48G Ringback Tone
I have recently upgraded my t48g to 35.81.0.15. Now when I make a call the ringback tone is ring, ring and then two beeps and then silence until the called party answers. How can I change the ringback tone to be similar to a standard telephone where all you hear is ringing?
11-22-2016 09:41 PM
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Leah_Yealink Offline
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Post: #2
RE: T48G Ringback Tone
(11-22-2016 09:41 PM)austinh Wrote:  I have recently upgraded my t48g to 35.81.0.15. Now when I make a call the ringback tone is ring, ring and then two beeps and then silence until the called party answers. How can I change the ringback tone to be similar to a standard telephone where all you hear is ringing?


Hi,

First, please try to change the setting “180 Ring Workaroun". You can find it in Web-->General Information.

If it can't solve your issue, please provide the pcap trace. About how to get it, please refer to http://support.yealink.com/faq/faqInfo?id=313.


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11-24-2016 07:39 AM
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austinh Offline
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Post: #3
RE: T48G Ringback Tone
(11-24-2016 07:39 AM)leah Wrote:  
(11-22-2016 09:41 PM)austinh Wrote:  I have recently upgraded my t48g to 35.81.0.15. Now when I make a call the ringback tone is ring, ring and then two beeps and then silence until the called party answers. How can I change the ringback tone to be similar to a standard telephone where all you hear is ringing?


Hi,

First, please try to change the setting “180 Ring Workaroun". You can find it in Web-->General Information.

If it can't solve your issue, please provide the pcap trace. About how to get it, please refer to http://support.yealink.com/faq/faqInfo?id=313.



I have not done a pcap yet, but I did want to add that this only happens when I have the line I am calling set as a BLF button and am monitoring that line with Sip Attendant Console. I believe the phone is alerting me that the line assigned to the BLF is receiving a call. I do have the audio alert for BLF pickup disabled.
12-09-2016 07:39 PM
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Leah_Yealink Offline
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Post: #4
RE: T48G Ringback Tone
(12-09-2016 07:39 PM)austinh Wrote:  
(11-24-2016 07:39 AM)leah Wrote:  
(11-22-2016 09:41 PM)austinh Wrote:  I have recently upgraded my t48g to 35.81.0.15. Now when I make a call the ringback tone is ring, ring and then two beeps and then silence until the called party answers. How can I change the ringback tone to be similar to a standard telephone where all you hear is ringing?


Hi,

First, please try to change the setting “180 Ring Workaroun". You can find it in Web-->General Information.

If it can't solve your issue, please provide the pcap trace. About how to get it, please refer to http://support.yealink.com/faq/faqInfo?id=313.



I have not done a pcap yet, but I did want to add that this only happens when I have the line I am calling set as a BLF button and am monitoring that line with Sip Attendant Console. I believe the phone is alerting me that the line assigned to the BLF is receiving a call. I do have the audio alert for BLF pickup disabled.

Hi,

I've checked internally and find it's a confirmed bug. Please click http://ftp.yealink.com/?ShareToken=CBDCF...3EADD37114 to download 35.81.0.25. This firmware fixed this bug.
12-13-2016 09:34 AM
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fire555 Offline
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Post: #5
RE: T48G Ringback Tone
Hi,

This bug also exists in the T46G. It is still there as of the most recent firmware I can find which is 28.81.0.27.

Thanks
12-16-2016 01:31 AM
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