[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T42G dialing too soon, not interdigit timeout.
Author Message
Bobcat19 Offline
Junior Member
**

Posts: 17
Joined: Feb 2015
Reputation: 0
Post: #1
T42G dialing too soon, not interdigit timeout.
So we have a T42G which is starting to dial from the 6th digit on after about 1 second, and of course it's saying the call cannot be completed or some similar error message.

The interdigit timeout is set at 4 seconds but it's happening way before 4 seconds is up.
It seems to only be happening on mobile phone numbers, which always start in 02.
There there another setting somewhere causing this?

My dial plans are as follows if this helps. (For New Zealand)

0[3,4,6,7,9]xxxxxxx - Calls within New Zealand.

[0800,0508]xxxxxx - Calls to toll free numbers.

02[0,1,2,3,4,5,6,7,8,9]xxxxxx - 9 digit mobile calls.

02[0,1,2,3,4,5,6,7,8,9]xxxxxxx - 10 digit mobile calls.

02[0,1,2,3,4,5,6,7,8,9]xxxxxxxx - 11 digit mobile calls.

2x, for calling extensions.
06-30-2015 09:15 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Flora_Yealink Offline
Senior Member
****

Posts: 265
Joined: Oct 2012
Reputation: 4
Post: #2
RE: T42G dialing too soon, not interdigit timeout.
Hi ,
Do you mean the scenario is like below,
configure the time out with 4 seconds .
the user want to dial out the 02348655, then the phone dail 023458( takes about 1 second) ,the phone will dail out imediately?

Would you please upgrade to the latest version ? you can download it from below link,
http://support.yealink.com/attachmentDow...3.0.50.zip
and if the issue still exists on the latest version , please share us config.bin file, pcap trace,and level 6 syslog that we can try to check in our side .

http://forum.yealink.com/forum/showthread.php?tid=1319
Best Regards!
Flora


Best Regards!
Flora
06-30-2015 06:59 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Bobcat19 Offline
Junior Member
**

Posts: 17
Joined: Feb 2015
Reputation: 0
Post: #3
RE: T42G dialing too soon, not interdigit timeout.
Yes thats more or less what is happening. I actually took a short video of what is happening. I've uploaded it to youtube.

https://youtu.be/WC8e88j_U_k

Sorry I know it's not the best quality.

The error message that plays is something along the lines of "your call cannot be completed".
And as you can see it tries dialling out on the 6th digit.

Also, the phone is running the latest firmware as of the end of last week (which is when I set it up).
(This post was last modified: 06-30-2015 08:39 PM by Bobcat19.)
06-30-2015 08:35 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Bobcat19 Offline
Junior Member
**

Posts: 17
Joined: Feb 2015
Reputation: 0
Post: #4
RE: T42G dialing too soon, not interdigit timeout.
Just an update, it seems it's not just mobile phone numbers, but rather all calls as soon as it reaches the 6th or 7th digit. However, if dialing using international codes in front of the number, (eg. +64 211 instead of just 0211) it seems to work.

I can't get a pcap easily from this phone as it's at another business.

If I have to that's fine, but is there a temporary solution to this in the meantime? Maybe just disabling the dial plans? Because at the moment the phone is almost useless as it won't make calls unless dialing them a specific way.
07-01-2015 07:15 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T42G - Stuck at Welcome screen Maciejp 1 751 12-22-2023 01:47 AM
Last Post: complex1
  Model T42s and T42g, the speakerphone is enable on incoming calls Lissvazquez 6 2,720 07-28-2023 10:27 PM
Last Post: complex1
  web interface timeout bflorin 3 10,307 03-18-2023 10:15 PM
Last Post: smuser
  Programmable softkey when off-hook ("dialing empty")? rfmjohn 0 1,068 11-22-2022 04:08 AM
Last Post: rfmjohn
  Cannot export any files T42G Telcopc 1 2,274 10-07-2022 01:26 AM
Last Post: Telcopc
  Yealink T42G Phone stuck at Welcome LFC 12 30,264 08-08-2022 04:16 PM
Last Post: markvdheijden
  Yealink T42S and T42G Phone stuck at Welcome Pierre06 7 11,340 01-10-2022 11:36 PM
Last Post: Pierre06
Bug Transfer to Broadworks Network Directory Contacts - screen timeout issue livehappy42 0 2,663 10-27-2021 07:58 AM
Last Post: livehappy42
  T42G - Stuck at Welcome screen clevoip 1 5,156 10-15-2021 01:28 AM
Last Post: complex1
  Increase BLF Label Field T42G redmondsau 0 3,490 09-08-2020 11:12 PM
Last Post: redmondsau

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication