[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Action URL - Incoming Call
Author Message
Futureweb Offline
Junior Member
**

Posts: 26
Joined: Jun 2015
Reputation: 0
Post: #1
Action URL - Incoming Call
Hello,

using Yealink T46G Phones on 3CX with XML-Push of Caller Information.
It's already working on the "Call established" Action - XML information is shown on the Phone.
But it's not working on the "incoming call" Action ... Phone simply doesn't show any Information ...

Using the same URL for both Actions ... and the Request is sent to the Server (see it in the Apache Logs)

Is there any Problem with showing XML Information on "incoming Call"?

Thank you
Andreas Schnederle-Wagner
06-30-2015 12:05 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Flora_Yealink Offline
Senior Member
****

Posts: 265
Joined: Oct 2012
Reputation: 2
Post: #2
RE: Action URL - Incoming Call
Hi Andreas ,
Sorry , when the phone are has incoming call, the phone won't show the xml information.
from my understanding, we have a parameter Caller ID Source on Account->Advanced page.

Description:
It configures the presentation of the caller identity when receiving an incoming call for account X.
CFG Configuration:
nullaccount.X.cid_source
Valid Value:
(0-FROM (Derives the name and number of the caller from the "From" header);1-PAI (Derives the name and number of the caller from the "PAI" header. If the server does not send the "PAI"header, it will display "anonymity" on the callee‘s phone);2-PAI-FROM (Derives the name and number of the caller from the "PAI" header preferentially. If the server does not send the "PAI" header, it will derive from the "From" header); 3-PRID-PAI-FROM; 4-PAI-RPID-FROM; 5-RPID-FROM)


In this case, if the server can put the caller information in these header, the phone will show the correct one, please check if it can meet your requirement .
Best Regards!
Flora
06-30-2015 04:55 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Futureweb Offline
Junior Member
**

Posts: 26
Joined: Jun 2015
Reputation: 0
Post: #3
RE: Action URL - Incoming Call
Hi Flora,

unfortunately it won't work with those Headers.
1) We can't configure them that granular within 3CX PBX
2) We need to display much more information than that ... Information includes "which Employee spoke to caller in the previous call, when was the last Call, what was the last Call about, ...) so lot's of Information one can't just simply put within Caller ID ...
Depending on the Information shown - the appropriate staff Member should pick up the Call.

But if I can't show XML on "incoming call" I guess I can't implement such a functionality with Yealink! Undecided

Andreas
12-22-2015 05:13 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Futureweb Offline
Junior Member
**

Posts: 26
Joined: Jun 2015
Reputation: 0
Post: #4
RE: Action URL - Incoming Call
I guess with the latest Firmware Version released it is still not possible to show XML information on "incoming Call" - isn't it?

Andreas
01-21-2016 09:06 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Karl_Yealink Offline
Super Moderator
******

Posts: 673
Joined: Apr 2015
Reputation: 5
Post: #5
RE: Action URL - Incoming Call
Suggest that you can email to Flora directly. She can't handle the forum any more.
01-22-2016 03:11 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Action URL does not work danield 2 7,535 07-31-2020 09:00 PM
Last Post: brickman
  How to configure T27G TRAN key in Call Fwd Custom mode ? oliv 0 2,097 04-07-2020 02:20 PM
Last Post: oliv
  USB call recording David D 5 9,452 05-15-2018 07:00 PM
Last Post: YOVU Cloud
  T27G no longer option to transfer call during ringing state DmitryTsyganov 1 4,500 04-16-2018 11:16 AM
Last Post: Travis_Yealink
  Call Park customization James Martin 2 4,623 04-02-2018 06:04 PM
Last Post: James Martin
  Current time not displayed when a call is missed John62 0 2,706 02-16-2018 05:07 PM
Last Post: John62
  Call Parking - Yealink Phone - Asterisk 11 vs 13 Velocita Technology 1 4,797 12-26-2017 06:06 AM
Last Post: Lucia_Yealink
  Call Waiting Ring Option moshebt 2 4,972 12-15-2017 08:30 AM
Last Post: Elaine_Yealink
  Delayed Action URL call MaartenBode 2 6,199 12-01-2017 09:21 AM
Last Post: AdamNTX
  T27G change programmable key on incoming call EIP 3 6,494 11-28-2017 07:30 AM
Last Post: Evan_Yealink

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication