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Remote doesn't register
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dsteinschneider Offline
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Posts: 1
Joined: Jun 2015
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Post: #1
Remote doesn't register
Have a user whose phone registers remotely with no issue at his house (Cablevision Arris, Netgear WNDR3000) but isn't working at another location. At that location the ISP is Cox, the router a Netgear WNR2000v3 and the modem is a Motorola SB6180.

I remoted into his PC at that second location and it appears the internet connection is fast and stable. I logged into the phone and checked the settings. It just said "failed to register"

Could Cox equipment be somehow blocking the connection?
06-26-2015 12:28 AM
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Flora_Yealink Offline
Senior Member
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Posts: 265
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Post: #2
RE: Remote doesn't register
Hi ,
please check whether the phone can connect to the server in the second location .
or you can share us the pcap trace that we can check why the register is fail (please check whehter the server has send response to the phone ).
Best Regards!
Flora
06-26-2015 12:38 AM
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