[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


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W52P
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KateJohnston Offline
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Posts: 6
Joined: Mar 2015
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Post: #1
W52P
I had a handset that was broken so I bought a replacement. Now the replacement can receive incoming calls but cannot make outgoing calls. The screen displays:
Call Failed
Via: IP Call
XXX-XXX-XXXX
Not Available!

I have upgraded the firmware to the latest.

The system has autoprovisioned properly as the broken phone is still able to send and receive calls.

Please help
06-13-2015 05:38 AM
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Flora_Yealink Offline
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Posts: 265
Joined: Oct 2012
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Post: #2
RE: W52P
Hi,
Please assign the account for this handset.
Under Account->Number Assignment page of the web UI.
then assign the registered account for the new handset .
Please test and let us know if any question.
Best Regards!
Flora
06-13-2015 05:50 AM
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KateJohnston Offline
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Posts: 6
Joined: Mar 2015
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Post: #3
RE: W52P
It was assigned there, however the original was as well. i have removed the original handset. I am now getting a busy signal when trying to dial out.

(06-13-2015 05:50 AM)Flora Wrote:  Hi,
Please assign the account for this handset.
Under Account->Number Assignment page of the web UI.
then assign the registered account for the new handset .
Please test and let us know if any question.
Best Regards!
Flora
06-13-2015 05:55 AM
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Flora_Yealink Offline
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Posts: 265
Joined: Oct 2012
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Post: #4
RE: W52P
In this case, would you please share us config.bin file, pcap trace and level 6 syslog that we can check?
You can refer to below link for how to catch these information.
http://forum.yealink.com/forum/showthread.php?tid=1319
Best Regards!
Flora
06-13-2015 06:09 AM
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KateJohnston Offline
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Posts: 6
Joined: Mar 2015
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Post: #5
RE: W52P
I don't have an upgrade tab on the top. i'm on firmware 25.73.0.27

(06-13-2015 06:09 AM)Flora Wrote:  In this case, would you please share us config.bin file, pcap trace and level 6 syslog that we can check?
You can refer to below link for how to catch these information.
http://forum.yealink.com/forum/showthread.php?tid=1319
Best Regards!
Flora

Well, performing the steps to export the information made the phone work... i can now dial out. thank you for your help.
(This post was last modified: 06-13-2015 06:52 AM by KateJohnston.)
06-13-2015 06:12 AM
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