[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Calls droppping after 30 seconds
Author Message
gnuijten Offline
Junior Member
**

Posts: 1
Joined: Nov 2016
Reputation: 0
Post: #1
Calls droppping after 30 seconds
We installed the W52P + 5 handsets at a client. They frequently have calls dropping around 30 seconds.

Any ideas how to fix the issue?

Version:
Firmware Version 25.73.188.4
Hardware Version 25.1.0.0.0.0.0

I attached a syslog6; maybe that will help with analysing Smile


Attached File(s)
.zip  log.zip (Size: 25.72 KB / Downloads: 1)
(This post was last modified: 11-16-2016 05:44 PM by gnuijten.)
11-16-2016 05:38 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Jensen_Yealink Offline
Administrator
*******

Posts: 100
Joined: Jan 2012
Reputation: 0
Post: #2
RE: Calls droppping after 30 seconds
Hi Gnuijten,

regarding the issue, could you please share more on this:
1/ how often the calls was dropped? every time the issue happened, what prompt on LCD?
2/ How many ways call establish while the issue happened? Every time the issue happened only on the same handset or all five handsets may have the issue?
3/ while the handset drop the call, can other handset dial out another call normal?
4/ how about the LED indicator on Base while the handset drop the call.
5/ could you share the detail process to reproduce the issue, we will also try to testing on our Lab.
please kindly help with above, we will also involve our R&D guys look into the syslog you provided.
02-05-2017 02:01 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Handheld does not receive incoming calls dunzi 3 10,103 12-02-2020 10:41 PM
Last Post: complex1
  Cannot transfer incoming calls EverythingVoice 0 5,268 06-19-2018 10:36 AM
Last Post: EverythingVoice
  cannot transfer calls to every W52H handheld Basylnk 1 7,697 04-23-2018 07:21 AM
Last Post: anonymous1711612242218
  W52P won't make outgoing calls Little Assynt 7 34,079 02-05-2018 07:07 AM
Last Post: Evan_Yealink
  W52P - One Way Audio With Outgoing Calls JayFar 3 12,357 06-15-2017 01:37 AM
Last Post: Kevin_Yealink
  W52P Non audio on some external calls dstamour 3 11,107 05-16-2017 08:43 AM
Last Post: Kevin_Yealink
  Firewall blocking internal calls Silent Bob 2 8,384 12-07-2016 02:05 AM
Last Post: Lucia_Yealink
  Calls dropping at 37 Seconds norbi 9 26,939 11-28-2016 01:00 AM
Last Post: Travis_Yealink
  simultaneous HD calls limit alexnm 3 10,288 04-30-2016 09:38 PM
Last Post: Karl_Yealink
  Problem with Calls on Line 2 Downunder55 1 7,616 02-21-2016 11:26 AM
Last Post: Downunder55

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication