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Calls droppping after 30 seconds
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gnuijten Offline
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Post: #1
Calls droppping after 30 seconds
We installed the W52P + 5 handsets at a client. They frequently have calls dropping around 30 seconds.

Any ideas how to fix the issue?

Version:
Firmware Version 25.73.188.4
Hardware Version 25.1.0.0.0.0.0

I attached a syslog6; maybe that will help with analysing Smile


Attached File(s)
.zip  log.zip (Size: 25.72 KB / Downloads: 1)
(This post was last modified: 11-16-2016 05:44 PM by gnuijten.)
11-16-2016 05:38 PM
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Jensen_Yealink Offline
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Post: #2
RE: Calls droppping after 30 seconds
Hi Gnuijten,

regarding the issue, could you please share more on this:
1/ how often the calls was dropped? every time the issue happened, what prompt on LCD?
2/ How many ways call establish while the issue happened? Every time the issue happened only on the same handset or all five handsets may have the issue?
3/ while the handset drop the call, can other handset dial out another call normal?
4/ how about the LED indicator on Base while the handset drop the call.
5/ could you share the detail process to reproduce the issue, we will also try to testing on our Lab.
please kindly help with above, we will also involve our R&D guys look into the syslog you provided.
02-05-2017 02:01 PM
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