PAI Caller ID into History

[JakeZ]

We currently have a client that only wants to do attended transfers from reception to the other extensions. They would also like to have the caller ID follow the call so they can review the call information in the phones history.

I configured the system to pass the caller id information in the header of the call, and in the phones I set the caller ID source to PAI-RPID-FROM. This will display the caller id information while on the call but when you look in the history on the phone it only shows the extension that transferred the call.

PBX server.
Elastix 2.4.0
Asterisk 11.11.0

Phones SIP-T46G, T29G, and T27P
Firmware 45.81.0.15, and 46.80.0.25, and 28.80.0.130

We currently have them placing the caller on hold while they call on the other line and announce the call before doing a blind transfer but would like to configure the system or phones to allow for regular attended transfer with caller id in history.

Thank You

[JakeZ]

Bump to get it above the advertisements.

[Karl_Yealink]

There is an provision string can control the history store which number.
features.save_init_num_to_history.enable =
1- store the initial call ID
0. store the call ID after transferd

Please set the parameter to 0 then test again.
Note: the phone only will store one history record.

[JakeZ]

We have tried this on 80 and 81 firmware with multiple versions on T27 T29 and T46 phones.

We added to sip.config file in asterisk
sendrpid=pai
trustrpid=yes

The caller ID is set to PAI-RPID-FROM in the phones configuration.

Our goal is to have the receptionist answer the call.
Do an attended transfer to the end person,
and have the end person able to view the call in their history.

With the current configuration the caller ID will display the correct information during the call but it saves the information in History as if it was the receptionist calling them.

To lay it out in simple terms.
A calls B to talk to C -> B does attended transfer to C -> Caller ID shows B at the beginning - > B hits transfer and C can see A's information -> C and A hang up -> C checks history and the call is stored there as B instead of A

[Karl_Yealink]

(11-29-2016 09:04 PM)JakeZ Wrote:  We have tried this on 80 and 81 firmware with multiple versions on T27 T29 and T46 phones.

We added to sip.config file in asterisk
sendrpid=pai
trustrpid=yes

The caller ID is set to PAI-RPID-FROM in the phones configuration.

Our goal is to have the receptionist answer the call.
Do an attended transfer to the end person,
and have the end person able to view the call in their history.

With the current configuration the caller ID will display the correct information during the call but it saves the information in History as if it was the receptionist calling them.

To lay it out in simple terms.
A calls B to talk to C -> B does attended transfer to C -> Caller ID shows B at the beginning - > B hits transfer and C can see A's information -> C and A hang up -> C checks history and the call is stored there as B instead of A

Please test again, if it can't work, please send the trace files for us, we will check more. You can know the method via this FAQ: http://support.yealink.com/faq/faqInfo?id=313