[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Adding Remote Directory To SoftKey When Call On Hold
Author Message
zachtate Offline
Junior Member
**

Posts: 14
Joined: May 2015
Reputation: 0
Post: #1
Adding Remote Directory To SoftKey When Call On Hold
Hi Everyone,

I currently have T38G phones with the latest firmware. I love them, but I do have one issues. We have customers call in all the time that will need us to make a call out to our crew that is on the road. I would like to allow the users to place the call on hold and then click 'new call' and then have a softkey that will get them into their remote directory. This way they can call a number that is in the remote directory. Below would be the call flow.

Customer Calls
Employee Places Customer On Hold
Employee Selects New Call Option
Employee Selects Directory (open to XML remote directory)
Employee Selects Dial on a particular directory entry.

Right now I am able to do this, but it places the user in their local directory, which is not very helpful.
(This post was last modified: 05-29-2015 03:02 AM by zachtate.)
05-29-2015 03:02 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Flora_Yealink Offline
Senior Member
****

Posts: 265
Joined: Oct 2012
Reputation: 4
Post: #2
RE: Adding Remote Directory To SoftKey When Call On Hold
Hi,
I have tested the version 38.70.1.33 , it can support dial from the remote phone book during the call.
38.70.1.33.zip
T38 has configured remote phone book.
T38 are in the call
T38 press hold button and press " New Call" button
press the first softkey"Pool" choose the Remote Phone Book and then it will enter the remote phone book contact list ,and then you can choose the contact and dial out.

please help check and let me know if any question.
Best Regards!
Flora
(This post was last modified: 05-29-2015 05:17 AM by Flora_Yealink.)
05-29-2015 05:16 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
zachtate Offline
Junior Member
**

Posts: 14
Joined: May 2015
Reputation: 0
Post: #3
RE: Adding Remote Directory To SoftKey When Call On Hold
Hey Flora,

Thank you for the info. I am going to give it a shot tomorrow at work!
05-29-2015 10:19 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
zachtate Offline
Junior Member
**

Posts: 14
Joined: May 2015
Reputation: 0
Post: #4
RE: Adding Remote Directory To SoftKey When Call On Hold
You are 100% correct, thank you for laying that out for me. Is there any way to get them directly to the remote phonebook instead of having to go to the Pool option? Otherwise that is a lot of steps for each user to remember.
05-29-2015 09:32 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Flora_Yealink Offline
Senior Member
****

Posts: 265
Joined: Oct 2012
Reputation: 4
Post: #5
RE: Adding Remote Directory To SoftKey When Call On Hold
Sorry , there is no way to get them directly to the remote phonebook.
Best Regards!
Flora
05-30-2015 12:52 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  [Post info updated] Always ask where the call forwarding goes ivan2808 0 347 04-10-2024 10:16 PM
Last Post: ivan2808
  Adding custom tags grant.horne 0 434 03-18-2024 09:38 PM
Last Post: grant.horne
  T48S One Way Audio When Calls Are Put On Hold Or Transferred MJauja 1 740 03-09-2024 08:48 PM
Last Post: complex1
  permisson to Call list on t46S ist denied wolfi30 1 605 03-04-2024 02:08 PM
Last Post: wolfi30
  permission denied to call list wolfi30 0 459 02-23-2024 08:54 PM
Last Post: wolfi30
  MP54 Call Forwarding pureit2018 0 735 11-23-2023 07:58 AM
Last Post: pureit2018
  Enhanced DSS Key - Conference Call joe1st 0 710 11-11-2023 05:27 AM
Last Post: joe1st
  Unable to Answer call without pressing Line 1 TheKirbyGroup 0 860 11-03-2023 11:04 PM
Last Post: TheKirbyGroup
  Yealink T28 setup audible ring on 2nd incoming call JeffWilkinson 20 88,065 10-18-2023 12:59 PM
Last Post: sles
  Picking up a call does not display Caller's Name oliv 0 1,472 04-19-2023 04:25 PM
Last Post: oliv

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication