[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
call forward not working
Author Message
michael.gath Offline
Junior Member
**

Posts: 9
Joined: Jul 2014
Reputation: 0
Post: #1
call forward not working
I have two problems with my W52 base (1 ea) and W52 handset (5 ea).

#1 Idea's to correct Call Forward suddenly not working. I have erased and re-entered the forwarding phone number in the base unit portal without any
success.
# 2 I have tried updating the FW for .40 to .73 without long term success.
The base unit update is holding but the handset's held for a few hours and
reverted back to .40.
11-14-2016 12:36 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Klaus_Yealink Offline
Super Moderator
******

Posts: 180
Joined: Jul 2015
Reputation: 0
Post: #2
RE: call forward not working
From your description, do you mean when you confirure a number in the target, but when there is an incoming call, handset can not Forward? and I think it's a randomly issue,right? if yes, please let me know how offten does this issue happen?

If you have other base, please let me know do another base have this issue also? if not, it should be phone problem,if also have this issue,please check the server and your network environment firstly. meanwhile,please send us the config.bin/pcap file/level 6 log for further analzye.
About how to get these files, please refer to this FAQ:
http://support.yealink.com/faq/faqInfo?id=311

the second question, do you mean you upgrade the base and handset to latest verison, but base could upgrade successfully, handset still show previous version? If yes, please check if you have a auto provisioing environmnet? if yes, please check the cfg file in the server side, maybe there is a sentence about firmware.

in addiiton,I have a question, as I know, the latest verison for base is 25.73.0.40, the latest handset is 26.73.0.30, so what do you ,mean if will back to .40?
11-14-2016 09:54 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
okulhealth Offline
Junior Member
**

Posts: 3
Joined: Aug 2018
Reputation: 0
Post: #3
RE: call forward not working
(11-14-2016 09:54 AM)Klaus_Yealink Wrote:  From your description, do you mean when you confirure a number in the target, but when there is an incoming call, handset can not Forward? and I think it's a randomly issue,right? if yes, please let me know how offten does this issue happen?

If you have other base, please let me know do another base have this issue also? if not, it should be phone problem,if also have this issue,please check the server and your network environment firstly. meanwhile,please send us the config.bin/pcap file/level 6 log for further analzye.
About how to get these files, please refer to this FAQ:
http://support.yealink.com/faq/faqInfo?id=311

the second question, do you mean you upgrade the base and handset to latest verison, but base could upgrade successfully, handset still show previous version? If yes, please check if you have a auto provisioing environmnet? if yes, please check the cfg file in the server side, maybe there is a sentence about firmware.

in addiiton,I have a question, as I know, the latest verison for base is 25.73.0.40, the latest handset is 26.73.0.30, so what do you ,mean if will back to .40?


Thanx realy help mea lot:! you great Smile
09-03-2018 02:09 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  W52P not working after change of broadband supplier Jasibansel 1 598 01-22-2024 07:15 PM
Last Post: complex1
  Slow to ring on incoming call rodcrux 1 7,790 01-25-2021 07:10 PM
Last Post: complex1
  internal call between two base stations fails janus 1 7,299 01-07-2021 07:20 PM
Last Post: complex1
  Is there no call history in web management panel in W52P? poznaniak 1 7,715 08-10-2020 12:49 PM
Last Post: complex1
  Anon.Call Rejection, cannot disable DJ_HiP 4 15,572 09-03-2018 03:01 AM
Last Post: DJ_HiP
  Phone only ringing after reboot- quickly stops working AE 4 14,265 09-03-2018 02:08 AM
Last Post: okulhealth
  Incoming call ringing on another accounts phone Playboater 0 4,871 05-26-2018 09:38 PM
Last Post: Playboater
  How to blacklist incoming call number? Michaelawertyuiol 12 31,345 01-11-2018 08:17 AM
Last Post: Aishion_Yealink
  Call drops after 10 minutes nic 1 7,492 12-12-2017 03:14 PM
Last Post: complex1
  W52P disable call ended display PhilipDarnell 1 7,374 11-22-2017 07:14 PM
Last Post: janduy.manzanos@gmail.com

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication