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Cannot access webportal
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pamvdam Offline
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Post: #1
Cannot access webportal
Good morning,

I have the W52P with 5x W52H combo. The phones are working ok and can access the W52P base. However I am unable to access the
webportal of the W52P. My web portal is running on IP: 10.8.63.148

Nmap scan report for SIP-W52P.kleefdraakjes.nest (10.8.63.148)
Host is up (0.0042s latency).
MAC Address: 00:15:65:B4:05:A4 (Xiamen Yealink Network Technology Co.)

However accessing the portal on 10.8.63.148 results in an Unable to Connect message from both firefox and IE.

Telnet to the port 80 or 443 on 10.8.63.148 results in:

-bash-4.1# telnet 10.8.63.148 80
Trying 10.8.63.148...
telnet: connect to address 10.8.63.148: Connection refused
-bash-4.1# telnet 10.8.63.148 443
Trying 10.8.63.148...
telnet: connect to address 10.8.63.148: Connection refused
--bash-4.1# nmap 10.8.63.148

Starting Nmap 5.51 ( http://nmap.org ) at 2016-11-13 10:35 CET
Nmap scan report for SIP-W52P.kleefdraakjes.nest (10.8.63.148)
Host is up (0.0057s latency).
All 1000 scanned ports on SIP-W52P.kleefdraakjes.nest (10.8.63.148) are closed
MAC Address: 00:15:65:B4:05:A4 (Xiamen Yealink Network Technology Co.)

Nmap done: 1 IP address (1 host up) scanned in 0.36 seconds

I am running FW 25.73.0.40 on the W52P base
and 26.73.188.2 on the W52H handsets.

Kindly request to help me getting my portal accessible again.

Kind regards,

Pascal van Dam
11-13-2016 09:40 AM
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Lucia_Yealink Offline
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Posts: 467
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Post: #2
RE: Cannot access webportal
Hi Sir,

Do you mean the ip address of the W52P is 10.8.63.148, and you put the ip address into the broswer to log into the web protal, it prompt "Unable to Connect"?

If the answer is yes, please use https to log in again.
It would be better if you can get the phone reset to factory.

Hope you a nice day.
11-15-2016 09:02 AM
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pamvdam Offline
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Post: #3
RE: Cannot access webportal
Goodmorning Lucia,h accessing it by http or https gives the same result in the browser; ' Unablae to connect' .
dd
Thanks for your reply. Yes I can confirm that the IP addr of the W52P base station is 10.8.63.148. And both http and https protocol give the same error " Unable to connect"
11-16-2016 09:15 PM
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Lucia_Yealink Offline
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Post: #4
RE: Cannot access webportal
Dear Sir,

Thank you for your reply, then please reset the phone to factory and try to log in again.
if you still can’t login into the web interface, please use static IP for the phone, then use the IP to login into the web to check again.
11-17-2016 01:21 AM
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pamvdam Offline
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Post: #5
RE: Cannot access webportal
(11-17-2016 01:21 AM)Lucia Wrote:  Dear Sir,

Thank you for your reply, then please reset the phone to factory and try to log in again.
if you still can’t login into the web interface, please use static IP for the phone, then use the IP to login into the web to check again.

Goodmorning Lucia,

All is on static IP but:

It still doesn't work. Once reset the portal will be reachable for about 3min. After which it will reset and not be accessible again.

Please help. I cannot do much with my handsets and base right now.

Kind regards,

Pascal van Dam
12-21-2016 07:57 AM
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complex1 Offline
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Posts: 1,488
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Post: #6
RE: Cannot access webportal
Hi Pascal,

Quote:Once reset the portal will be reachable for about 3min. After which it will reset and not be accessible again.
Just wandering: Is your Base station locked by RPS to a VoIP provider?

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
12-21-2016 11:51 AM
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pamvdam Offline
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Post: #7
RE: Cannot access webportal
(12-21-2016 11:51 AM)complex1 Wrote:  Hi Pascal,

Quote:Once reset the portal will be reachable for about 3min. After which it will reset and not be accessible again.
Just wandering: Is your Base station locked by RPS to a VoIP provider?

Good afternoon Frank,

Ziggo (UPC) is my VoIP provider in the Netherlands. I don't know if it's locked. If so.. how can I unlock it? I'd like to use features like providing the handsets with a telephone dictionary etc. How do I find out if it's locked and how can I prevent it?

Kind regards,

Pascal
12-21-2016 02:20 PM
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complex1 Offline
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Post: #8
RE: Cannot access webportal
Please read my PM

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
(This post was last modified: 12-21-2016 03:37 PM by complex1.)
12-21-2016 03:23 PM
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Lucia_Yealink Offline
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Posts: 467
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Post: #9
RE: Cannot access webportal
Please contact your VoIP provider to check if they do the Restriction for you. If the answer is yes, because of the rights protection, we can not help you to unlock. Please communicate with your VoIP provider about it.
12-22-2016 01:33 AM
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Diego Juan Offline
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Post: #10
RE: Cannot access webportal
(11-15-2016 09:02 AM)Lucia_Yealink Wrote:  Hi Sir,

Do you mean the ip address of the W52P is 10.8.63.148, and you put the ip address into the broswer to log into the web protal, it prompt "Unable to Connect"?

If the answer is yes, please use https to log in again.
It would be better if you can get the phone reset to factory.

Hope you a nice day.

I have the same problem that is: with desk Yealink (say T21P-e2) you can lock and unlock the web server from the phone (in Network). But with the W52P you cannot, or at least I have not found how.

Do you know how?. If not you plan to correct it?.

Diego Betancor
08-07-2018 09:34 AM
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