[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
No RTP after switch sends SIP UPDATE
Author Message
hsupport Offline
Junior Member
**

Posts: 11
Joined: Dec 2014
Reputation: 0
Post: #1
No RTP after switch sends SIP UPDATE
Yealink SIP-T32G 32.70.0.131

Phones works perfectly most of the time until switch, for some reason that we are still investigating, sends a SIP UPDATE immediately after ACK from the phone. After that UPDATE phone sends 200 OK but never sends RTP or receives RTP.

Is there anyway I can get the phone to ignore UPDATE?

HS
05-05-2015 01:00 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Flora_Yealink Offline
Senior Member
****

Posts: 265
Joined: Oct 2012
Reputation: 4
Post: #2
RE: No RTP after switch sends SIP UPDATE
HI ,
Do you mean the issue is like below,
During a normal call, the server send SIP UPDATE message to the phone , then the phone will response 200OK but won't send RTP message or receive RTP message any more , the call becomes slience ?

in this case, would you please share us the config.bin file , pcap trace and level 6 syslog for debug ? you can send them to support@yealink.com
Best Regards!
Flora
05-05-2015 06:36 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
hsupport Offline
Junior Member
**

Posts: 11
Joined: Dec 2014
Reputation: 0
Post: #3
RE: No RTP after switch sends SIP UPDATE
(05-05-2015 06:36 PM)Flora Wrote:  HI ,
Do you mean the issue is like below,
During a normal call, the server send SIP UPDATE message to the phone , then the phone will response 200OK but won't send RTP message or receive RTP message any more , the call becomes slience ?

in this case, would you please share us the config.bin file , pcap trace and level 6 syslog for debug ? you can send them to support@yealink.com
Best Regards!
Flora

Flora,

Yes, exactly like you described it.

I have a logistic issue though. The phone is at the customer location. Is there any way I can get the config.bin without having to ask the customer ? Can I provision it to send the config to me some how?

HS
05-05-2015 07:09 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Flora_Yealink Offline
Senior Member
****

Posts: 265
Joined: Oct 2012
Reputation: 4
Post: #4
RE: No RTP after switch sends SIP UPDATE
Hi,
You need to login in the web UI of the phone to catch these information , you can refer to below ,
http://forum.yealink.com/forum/showthread.php?tid=1319
Best Regards!
Flora
05-15-2015 10:51 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Help for update Yealink MP54 BilouParis 2 635 03-14-2024 02:01 AM
Last Post: mjuliano
  MVC860 Teams Rooms app update dscheele 0 891 09-23-2023 04:41 AM
Last Post: dscheele
  WH67 firmware update failed and bricked my headset! dbeiser 1 4,526 03-21-2022 03:51 PM
Last Post: markvdheijden
  [SOLVED] W80B stuck, Update FW msg brucesmith 0 4,357 06-04-2021 05:42 PM
Last Post: brucesmith
  PROBLEM AFTER UPDATE W80B TreIngenia 1 6,664 06-26-2020 02:38 PM
Last Post: Yisroel_MongoTEL
  BToE Update stewartmyles 2 6,629 05-28-2020 02:25 PM
Last Post: Lewis-H
  Phones Web UI Not Working after Firmware Update Rockses 2 9,544 05-26-2020 02:44 PM
Last Post: Lewis-H
  Possible to have T27P switch back to first page of DSS Keys after a period of time? Bobcat19 2 9,553 11-13-2019 07:37 AM
Last Post: Ajani_Exetel
  Firmware update for EXP40 Argenture 1 6,819 07-26-2019 12:33 AM
Last Post: Baron_Yealink
  Firmware update failed Utendo 1 11,602 12-17-2018 11:02 AM
Last Post: complex1

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication