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T48G remote directory Caller ID
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Dan Steely Offline
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Post: #1
T48G remote directory Caller ID
Our 48G phones don't seem to be using the remote directories for Caller ID. Is there a way to fix that?
04-15-2015 02:28 AM
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Elaine_Yealink Offline
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Post: #2
RE: T48G remote directory Caller ID
(04-15-2015 02:28 AM)Dan Steely Wrote:  Our 48G phones don't seem to be using the remote directories for Caller ID. Is there a way to fix that?

Dear Dan,

Do you mean when receiving a new call and the caller's extention is on remote directories but the caller ID does't show up?
I just had a test locally and the result is positive. Please make sure that the parameter in attached screenshot is set to enable.
Please have a test and let me know the result.
Best Regards
Elaine


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04-15-2015 04:06 AM
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Dan Steely Offline
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Post: #3
RE: T48G remote directory Caller ID
(04-15-2015 04:06 AM)Yealink_Elaine Wrote:  
(04-15-2015 02:28 AM)Dan Steely Wrote:  Our 48G phones don't seem to be using the remote directories for Caller ID. Is there a way to fix that?

Dear Dan,

Do you mean when receiving a new call and the caller's extention is on remote directories but the caller ID does't show up?
I just had a test locally and the result is positive. Please make sure that the parameter in attached screenshot is set to enable.
Please have a test and let me know the result.
Best Regards
Elaine

That is correct, the caller's extension is on the remote directory but the caller ID doesn't show.
My field is named differently but it is enabled. The name of the field is "Search Remote Phonebook Name" and the field below it is "Seach Flash Time(Seconds)".
04-15-2015 04:09 AM
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Elaine_Yealink Offline
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Post: #4
RE: T48G remote directory Caller ID
(04-15-2015 04:09 AM)Dan Steely Wrote:  
(04-15-2015 04:06 AM)Yealink_Elaine Wrote:  
(04-15-2015 02:28 AM)Dan Steely Wrote:  Our 48G phones don't seem to be using the remote directories for Caller ID. Is there a way to fix that?

Dear Dan,

Do you mean when receiving a new call and the caller's extention is on remote directories but the caller ID does't show up?
I just had a test locally and the result is positive. Please make sure that the parameter in attached screenshot is set to enable.
Please have a test and let me know the result.
Best Regards
Elaine

That is correct, the caller's extension is on the remote directory but the caller ID doesn't show.
My field is named differently but it is enabled. The name of the field is "Search Remote Phonebook Name" and the field below it is "Seach Flash Time(Seconds)".

Dear Dan,
The firmware I tested is the latest version 35.73.0.50. Please click on the link below and have a test with new firmware:

http://www.yealink.com/Upload/UCOne/2015...3.0.50.zip

Share with me the result.
Regards
Elaine
04-15-2015 10:17 PM
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Dan Steely Offline
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Post: #5
RE: T48G remote directory Caller ID
(04-15-2015 10:17 PM)Yealink_Elaine Wrote:  Dear Dan,
The firmware I tested is the latest version 35.73.0.50. Please click on the link below and have a test with new firmware:

http://www.yealink.com/Upload/UCOne/2015...3.0.50.zip

Share with me the result.
Regards
Elaine

Downloaded and installed the firmware. I loaded my cell number in a remote directory but caller id still does not display the associated name.
04-15-2015 11:57 PM
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Elaine_Yealink Offline
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Post: #6
RE: T48G remote directory Caller ID
Hi Dan,

Would you please take a video which contains information below for me, so that I can get a clear idea about the situation?
1. how did you generate a remote directory record? On phone or using phonebook generation tool?
2. how did you configure the Directory-->Remote Phonebook on the web interface?(see my first attached screenshot)
3. phone screen when there is an incoming call from your cell phone.

Regards
Elaine
04-16-2015 01:10 AM
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Dan Steely Offline
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Post: #7
RE: T48G remote directory Caller ID
(04-16-2015 01:10 AM)Yealink_Elaine Wrote:  Hi Dan,

Would you please take a video which contains information below for me, so that I can get a clear idea about the situation?
1. how did you generate a remote directory record? On phone or using phonebook generation tool?
2. how did you configure the Directory-->Remote Phonebook on the web interface?(see my first attached screenshot)
3. phone screen when there is an incoming call from your cell phone.

Regards
Elaine

1. used phonebook generation tool.
2. My configuration matches yours
3. phone screen simply says "cell phone" and the number.

4. it works if I add it to local directory but not remote.

(04-16-2015 01:10 AM)Yealink_Elaine Wrote:  Hi Dan,

Would you please take a video which contains information below for me, so that I can get a clear idea about the situation?
1. how did you generate a remote directory record? On phone or using phonebook generation tool?
2. how did you configure the Directory-->Remote Phonebook on the web interface?(see my first attached screenshot)
3. phone screen when there is an incoming call from your cell phone.

Regards
Elaine


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(This post was last modified: 04-16-2015 01:23 AM by Dan Steely.)
04-16-2015 01:18 AM
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Elaine_Yealink Offline
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Post: #8
RE: T48G remote directory Caller ID
Hi Dan,

Can you send me (Elaine@yealink.com) the xml of your remote phonebook so that I can have a local test? I promise to keep all the records in confidential.
Thanks in advance
Elaine
04-16-2015 10:56 PM
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Elaine_Yealink Offline
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Post: #9
RE: T48G remote directory Caller ID
Hi Dan,

Tested with a cell phone number , I was able to repeat issue.

Please note that on the next firmware generation V80, we've added a configuration named Call Display. With this, customers will be able to choose what to display. See attached screenshot. I just had a test and the screen shows name+number when there is an incoming call.
The firmware below is a Beta version, please download and have a test.
ftp://yealinkftp:yealinkftp@ftp.yealink....0.0.20.rom

Regards
Elaine


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04-17-2015 01:05 AM
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mannebk Offline
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Post: #10
RE: T48G remote directory Caller ID
Hey Elaine,

thanks for shareing, i get hot for the V80 FW :-)

Cheers
Manne

Cheers
Manne


-Yealink: 3x T48G and 4x W52 Base (one of em very dead) / 9x W52 Handset @ 4 locations via VPN (including cell network backup uplink and cellphon calls gateway for cellphone dail out free of charge)
-Proxmox Server in a server farm with the current freePBX as VM
04-24-2015 04:35 AM
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