46G blu tooth Issue

[jacobburridge]

We are using Jabra Motion headsets and the BT40.

The blu tooths disconnect frequently. The blu tooth icon goes from white to grey.

It seems to be random and the only way to fix it is to reset the phone entirely - sometimes that does not work on the first attempt and multiple resets are required before the blu tooth will re-pair.

[Elaine_Yealink]

Dear Jacob,

Please check whether the firmware of T46 is the latest 28.73.0.50. If not, please firstly upgrade the firmware.
http://www.yealink.com/Upload/UCOne/2015...3.0.50.zip

Please also help to clarify:
1. How often does this problem happens? every call?
2. Have you tested with a different T46 and how about the result?

Looking forward to your reply.
Happy weekend
Elaine

[jacobburridge]

Firmware is up to date.
This happens on all 9 of our T46 in the office.
It happens randomly probably a couple times a day overall for the 9 phones.

[Elaine_Yealink]

(04-10-2015 10:57 PM)jacobburridge Wrote:  Firmware is up to date.
This happens on all 9 of our T46 in the office.
It happens randomly probably a couple times a day overall for the 9 phones.

Dear Jacob,

Please try to reproduce the issue before reset the phone and catch pcap,config.bin and syslog(level6) to us.

When the headset is working after reset, also catch pcap, config.bin and syslog(level6) as a comparison.

About how to catch these, please refer to:
http://forum.yealink.com/forum/showthrea...og#pid5356

All the materials, please send to Elaine@yealink.com. Once received, I will ask our RD for further advice.

Thanks in advance
Elaine

[lindseynicole]

Most of the people are going through the Bluetooth issues but thanks for giving some related solutions.