[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Registration Failed Account 1 - Registration Successful Account 2
Author Message
adamrippon Offline
Junior Member
**

Posts: 2
Joined: Mar 2015
Reputation: 0
Post: #1
Registration Failed Account 1 - Registration Successful Account 2
Hi

We have about 40 x Yealink T46G handsets running Firmware Version 28.73.0.50 Hardware Version 28.2.0.128.0.0.0 & we are having trouble with 4 of them whereby they will not register with the PBX (FreePBX) using Account 1. However using the same details in Account 2 the registration is successful.

Any ideas on how to address this?

Thanks
Adam


Attached File(s) Thumbnail(s)
   
04-03-2015 06:24 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Elaine_Yealink Offline
Super Moderator
******

Posts: 152
Joined: Aug 2014
Reputation: 4
Post: #2
RE: Registration Failed Account 1 - Registration Successful Account 2
(04-03-2015 06:24 PM)adamrippon Wrote:  Hi

We have about 40 x Yealink T46G handsets running Firmware Version 28.73.0.50 Hardware Version 28.2.0.128.0.0.0 & we are having trouble with 4 of them whereby they will not register with the PBX (FreePBX) using Account 1. However using the same details in Account 2 the registration is successful.

Any ideas on how to address this?

Thanks
Adam

Dear,
Would you please do as follows and feedback with the pcap:
1. Go to Settings--Configuration--Press START Pcap capture. See attached screenshot.
2. Clear the information on account 2. Register account 1, wait until it get failed.
3. Disable account 1. Register account 2. wait until register successfully.
4. Go to Settings--Configuration again and press Stop--Export to export the pcap.

Best Regards
Elaine


Attached File(s) Thumbnail(s)
   
04-04-2015 03:31 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
adamrippon Offline
Junior Member
**

Posts: 2
Joined: Mar 2015
Reputation: 0
Post: #3
RE: Registration Failed Account 1 - Registration Successful Account 2
Hi

Please find attached PCAP as requested.

Thanks
Adam


Attached File(s)
.pcap  28.73.0.50_20_57_54.pcap (Size: 465.45 KB / Downloads: 6)
04-04-2015 04:40 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Elaine_Yealink Offline
Super Moderator
******

Posts: 152
Joined: Aug 2014
Reputation: 4
Post: #4
RE: Registration Failed Account 1 - Registration Successful Account 2
(04-04-2015 04:40 AM)adamrippon Wrote:  Hi

Please find attached PCAP as requested.

Thanks
Adam

Hi Adam,

Judging from the pcap, I found that when register with account 1, phone didn't get 401 authourized message from server. In this case, phone cannot send out the account message like username and password to register.

So would you please work with server administrator to find out that when using account 1, can server receive the REGISTER request from phone? Or it receives, but not reponse the request. This can be judge from server log.

Regard
Elaine


Attached File(s) Thumbnail(s)
   
04-16-2015 11:05 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  not able to get sip and account related details using action uri rajat_asthana 0 550 12-26-2023 03:51 PM
Last Post: rajat_asthana
  Key pad speed dial FAILS from non-default account jseeley 1 982 09-08-2023 05:56 AM
Last Post: jseeley
Question I am unable to register a new account under Account -> Register. Chris_Gc 5 3,657 02-09-2023 08:36 PM
Last Post: complex1
  Hotdesking extra account issue gareth20202 0 1,418 08-05-2022 08:06 PM
Last Post: gareth20202
  Yealink T48s Firmware update failed dangmoss 2 7,393 02-19-2022 03:09 AM
Last Post: dangmoss
  SIP account on the Yealink T46U suddenly Not Registered kmsfn 0 3,220 10-26-2021 04:44 PM
Last Post: kmsfn
Question Switch account on T48S - Outgoing caller ID remains at default account puregin 0 3,841 09-30-2020 09:52 AM
Last Post: puregin
  Firmware update failed, any options? srenton 2 18,652 07-31-2019 07:21 AM
Last Post: antoineg
  Two account on Yealink T46S f.barbier 1 5,988 06-10-2019 02:07 PM
Last Post: jolouis
  Account Changes/Enable Delay Chris708 2 6,101 04-25-2019 02:38 PM
Last Post: Chris708

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication