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W52P won't make outgoing calls
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Little Assynt Offline
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Post: #1
W52P won't make outgoing calls
Hi

I've had a W52P phone for a couple of years with no problems. Yesterday it refused to allow outgoing calls giving a busy tone when number is dialled and display says "Busy here". Incoming calls go straight to voicemail.

I have checked cables and all ok. Internet connection is fine on other devices. Any ideas?
04-03-2015 05:34 PM
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Flora_Yealink Offline
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Post: #2
RE: W52P won't make outgoing calls
Hello ,
Would you please whether the account has registered successfully ? if the account register fail, it will prompt " busy here" when make calls.
and please check check whether your BASE and handset are using the latest versin , if not, please check if you can upgrade them to the latest version .You can dowload the version from below link,
http://www.yealink.com/SupportDownloadfi...8&flag=142
If after the account registered successfully but it still can't make outgoing calls, please send us config.bin file , pcap trace ,level 6 syslog for debug, please send them to support@yealink.com
Best Regards!

Flora
FAE (Field Application Engineer) Department
Yealink Network Technology Co., Ltd.
Website: http://www.yealink.com
04-04-2015 01:06 AM
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Little Assynt Offline
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Post: #3
RE: W52P won't make outgoing calls
Thanks for the reply

I have upgraded firmware but no improvement. I have e-mailed config.bin and syslog but don't know what pcap trace is or where to find it.
04-06-2015 06:09 PM
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Flora_Yealink Offline
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Post: #4
RE: W52P won't make outgoing calls
The issue is fixed.
04-22-2015 05:51 PM
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KateJohnston Offline
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Post: #5
RE: W52P won't make outgoing calls
What fixed the problem? I'm having the exact same problem.

(04-22-2015 05:51 PM)Flora Wrote:  The issue is fixed.
06-13-2015 05:33 AM
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Flora_Yealink Offline
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Post: #6
RE: W52P won't make outgoing calls
(06-13-2015 05:33 AM)KateJohnston Wrote:  What fixed the problem? I'm having the exact same problem.

(04-22-2015 05:51 PM)Flora Wrote:  The issue is fixed.

please share us config.bin file , pcap trace and level 6 syslog that we can check.
Best Regards!
Flora
06-26-2015 12:43 AM
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Jeni Offline
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Post: #7
RE: W52P won't make outgoing calls
(06-26-2015 12:43 AM)Yealink_Flora Wrote:  
(06-13-2015 05:33 AM)KateJohnston Wrote:  What fixed the problem? I'm having the exact same problem.

(04-22-2015 05:51 PM)Flora Wrote:  The issue is fixed.

please share us config.bin file , pcap trace and level 6 syslog that we can check.
Best Regards!
Flora

Can you tell me how to config.bin file and pcap trace and level 6 syslog please, i am also having the same problem on my business phone!
02-01-2018 04:52 PM
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Evan_Yealink Offline
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Post: #8
RE: W52P won't make outgoing calls
(02-01-2018 04:52 PM)Jeni Wrote:  
(06-26-2015 12:43 AM)Yealink_Flora Wrote:  
(06-13-2015 05:33 AM)KateJohnston Wrote:  What fixed the problem? I'm having the exact same problem.

(04-22-2015 05:51 PM)Flora Wrote:  The issue is fixed.

please share us config.bin file , pcap trace and level 6 syslog that we can check.
Best Regards!
Flora

Can you tell me how to config.bin file and pcap trace and level 6 syslog please, i am also having the same problem on my business phone!
Hi Jeni,

Greetings. This is Evan from Yealink Support Team, and I'm glad to answer this question for you.

Below is the FAQ to get these files:
http://support.yealink.com/faq/faqInfo?id=707

Would you please kindly send these files to evan@yealink.com?

Best Regards,
Evan You
02-05-2018 07:07 AM
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