Line Pick up

[jonbubcruz]

I'm currently using A Yealink T-46G along with 5 other people here in my office. We currently have soft keys set up on these phone when someone is not available we pick up each others lines. If we pick up another employees line from our phone and try transferring the call we are getting an error message that says,"Shared line unavailable". Can I please get some insight into this issue.

We are currently on the Meta switch and using firmware 28.80.202.223


Thanks

[Yealink_Peter]

Hi,

Thanks for contacting Yealink, my colleage who is responsible for the Metaswith will contact you about this problem.

Thank you.
Regards,
Peter

[jonbubcruz]

Hi,

Thanks for contacting Yealink, my colleage who is responsible for the Metaswith will contact you about this problem.

Thank you.
Regards,
Peter


Hi,

I'm still waiting to hear back from someone regarding this issue. Can I please get a call 480-745-3940 ASAP.

Thanks,
Jonathan

[Yealink_Peter]

Hello Jonathan,

Sorry for the late reply since we have the time lag. But we acctually sent out the mail to you two days ago. Was it be blocked to spam?
Also I have forward the mail to you again and the original is as below:
"I do the test on our T46 SIP Phone in our environment, it goes well. Can you send me some documents and the detail steps, I will double check it more detail:
1/ Pcap trace
2/ syslog[level6]
3/ config files.
"
Please follow this guidance to take the above information: [FAQ] How to Get the Correct Syslog, Config.bin and Trace

Thank you.
Regards,
Peter

[Level8]

You need to make sure in the Meta Switch Multi Appearance is set to more than 1 for the subscriber/Line