New Forum system requires email address which you used to apply for your account to replace your original username. Password stays the same.Please see this post for more details
http://forum.yealink.com/forum/showthread.php?tid=40344

Yealink Test Club has been officially launched. Please visit post below to get detail information. Come and join us!
http://forum.yealink.com/forum/announcements.php?aid=18

We just had the YMCS online and we are also working on the features plan on the future versions, in this regard we are need to hear your voice about the YMCS.
Please visit : http://forum.yealink.com/forum/showthread.php?tid=42322


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Line Pick up
Author Message
jonbubcruz Offline
Junior Member
**

Posts: 8
Joined: Mar 2015
Reputation: 0
Post: #1
Line Pick up
I'm currently using A Yealink T-46G along with 5 other people here in my office. We currently have soft keys set up on these phone when someone is not available we pick up each others lines. If we pick up another employees line from our phone and try transferring the call we are getting an error message that says,"Shared line unavailable". Can I please get some insight into this issue.

We are currently on the Meta switch and using firmware 28.80.202.223


Thanks
(This post was last modified: 04-02-2015 09:10 AM by jonbubcruz.)
04-02-2015 09:08 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink_Peter Offline
Super Moderator
******

Posts: 141
Joined: Nov 2014
Reputation: 2
Post: #2
RE: Line Pick up
Hi,

Thanks for contacting Yealink, my colleage who is responsible for the Metaswith will contact you about this problem.

Thank you.
Regards,
Peter
04-02-2015 05:57 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
jonbubcruz Offline
Junior Member
**

Posts: 8
Joined: Mar 2015
Reputation: 0
Post: #3
RE: Line Pick up
Hi,

Thanks for contacting Yealink, my colleage who is responsible for the Metaswith will contact you about this problem.

Thank you.
Regards,
Peter


Hi,

I'm still waiting to hear back from someone regarding this issue. Can I please get a call 480-745-3940 ASAP.

Thanks,
Jonathan
04-03-2015 11:44 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink_Peter Offline
Super Moderator
******

Posts: 141
Joined: Nov 2014
Reputation: 2
Post: #4
RE: Line Pick up
Hello Jonathan,

Sorry for the late reply since we have the time lag. But we acctually sent out the mail to you two days ago. Was it be blocked to spam?
Also I have forward the mail to you again and the original is as below:
"I do the test on our T46 SIP Phone in our environment, it goes well. Can you send me some documents and the detail steps, I will double check it more detail:
1/ Pcap trace
2/ syslog[level6]
3/ config files.
"
Please follow this guidance to take the above information: [FAQ] How to Get the Correct Syslog, Config.bin and Trace

Thank you.
Regards,
Peter
04-04-2015 09:06 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Level8 Offline
Junior Member
**

Posts: 1
Joined: Dec 2015
Reputation: 0
Post: #5
RE: Line Pick up
You need to make sure in the Meta Switch Multi Appearance is set to more than 1 for the subscriber/Line
12-17-2015 05:16 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Disable line x while phone is set to DND IT-Risch_Support 3 270 08-07-2019 02:00 PM
Last Post: jolouis
  Vonage BLF - How to Pick Up Ringing Extensions? kmaheu 2 644 04-22-2019 03:52 PM
Last Post: kmaheu
  Network Conference on Shared Line JasonTricom 0 290 04-16-2019 09:06 PM
Last Post: JasonTricom
  Download Local Directory by Command Line Tools yealy 2 1,013 11-16-2018 07:19 AM
Last Post: yealy
  get status phone in command line Fixit 2 3,033 06-19-2017 06:06 PM
Last Post: Fraukas2
  Default Pick up line Nichfgv 0 1,650 12-31-2016 11:30 PM
Last Post: Nichfgv
  Outgoing Calls From the Analog Pluged Line Diorr 5 6,686 04-18-2016 02:56 PM
Last Post: jackstevens
  Second Line vgarza 1 3,256 03-05-2016 06:28 AM
Last Post: Yealink_Michael
  Call Pick Up Issues napposoporte 8 8,577 03-04-2016 09:59 AM
Last Post: Karl_Yealink
  Problem with the call pick-up function. benny 4 5,040 12-08-2015 06:09 PM
Last Post: benny

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication