Log in

fal · 03-31-2015 07:15 PM

Hi!

I'm quite new to this forum, so please apologize if my questions are too elementary.

We are using autoprovisioning for T46 Phones with the Broadsoft Firmware 28.73.193.45.
With this few lines we enable the network directories group, group_common and personal:

Code:

bw_phonebook.group_enable = 1

bw_phonebook.group_displayname = group

bw_phonebook.group_common_enable = 1

bw_phonebook.group_common_displayname = common

bw_phonebook.personal_enable = 1

bw_phonebook.personal_displayname = personal

The group and personal directory work fine, so i think the xsi-settings are correct. But the group_common always throws the error "Failed to connect to server". The same error popup appears if we activate enterprise_common directory.

Does anyone have an idea what's going wrong with that config?

Flora_Yealink · 04-01-2015 05:10 AM

Hello ,
I tried to reproduce the issue in my side , after configure the XSI, all the network directory can work well include group, Enterprise ,GroupCommon, EnterpriseCommon and personal. how many phones you have , all have the issue ?
in this case, would you please share us the config.bin file, level 6 syslog and pcap trace that we can check it in our side, you can send them to support@yealink.com?
Best Regards!

fal · 04-01-2015 02:48 PM

Hi!

Thanks for the answer.
Meanwhile i tried to catch these phonebooks via a http xsi call like

Code:

http://<host>/com.broadsoft.xsi-actions/v2.0/user/<userid>/directories/Group

AND

http://<host>/com.broadsoft.xsi-actions/v2.0/user/<userid>/directories/groupcommon

Catching the Group-Directory works well, but the Group-Common always failed.

I look in the syslog-message only gives a http-error everytime i access a common phonebook.

But here is my logfile (I removed my user-id):

Code:

Apr  1 06:59:20 netS[436]: SYS <6+info  > start capture

Apr  1 06:59:22 GUI [592]: GBIH<6+info  >562.814.322:Global Key Down:(1100052)

Apr  1 06:59:22 GUI [592]: BKLT<6+info  >562.817.534:DoEvent ActiveLevel[8]

Apr  1 06:59:22 GUI [592]: BKLT<6+info  >562.818.358:BackLight Set light(80)

Apr  1 06:59:22 GUI [592]: DEVL<6+info  >562.819.319:level(80)

Apr  1 06:59:22 GUI [592]: VOIC<6+info  >562.821.454:PostMSGToVPM: Post Msg[70006] to VPM[0][10]!

Apr  1 06:59:22 ipp [615]: IIPP<5+notice> PLAY_LOCAL_DTMF,00000000 0000000a

Apr  1 06:59:22 GUI [592]: MWND<6+info  >562.862.833:QEvent::KeyPress.

Apr  1 06:59:22 GUI [592]: DKUI<6+info  >562.864.114:KeyPress

Apr  1 06:59:22 GUI [592]: DKUI<6+info  >562.868.029:press KEY Code[17825874]

Apr  1 06:59:22 GUI [592]: GBIH<6+info  >562.961.560:Global Key Up:(1100052)

Apr  1 06:59:22 GUI [592]: BKLT<6+info  >562.963.071:DoEvent ActiveLevel[8]

Apr  1 06:59:22 GUI [592]: BKLT<6+info  >562.965.956:BackLight Set light(80)

Apr  1 06:59:22 GUI [592]: DEVL<6+info  >562.967.326:level(80)

Apr  1 06:59:23 GUI [592]: DKUI<6+info  >563.006.102:release KEY Code[17825874]

Apr  1 06:59:23 GUI [592]: DKUI<6+info  >563.008.860:CDssKeyPanel::KeyRelease: iLineKeyIdx:7, size:10

Apr  1 06:59:23 GUI [592]: DKUI<6+info  >563.009.737:dsskeypanel on key relealse!!

Apr  1 06:59:23 GUI [592]: DKUI<6+info  >563.010.514:CDssKeyButton::OnBtnClicked...:7

Apr  1 06:59:23 GUI [592]: DSSK<6+info  >563.011.284:[Dsskey]CDssKeyModule::OnKeyPress Type[46] ID[7]

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.012.124:CDirectoryManagerModel::SetUIType [0]->[4]

Apr  1 06:59:23 GUI [592]: IDUI<6+info  >563.013.230:QEvent::Hide

Apr  1 06:59:23 GUI [592]: IDUI<6+info  >563.013.966:CIdleNoteManager::ClosePopupBox

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.028.651:CDirectoryManagerModel::SetUIStatus [0]->[1]

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.038.579:CDlgDirectoryFrame RefreshUI data now @@@

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.039.554:Waring Report: CDlgDirectoryFrame::SetSubPageType set value as DM_UI_GROUP_LIST_STATUS!!!

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.053.678:DirSubMenu report : refres listMenu!!! @@@

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.073.713:DirSubMenu report : refres subPage!!! @@@

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.077.482:CDlgDirectoryFrame::LoadData

Apr  1 06:59:23 GUI [592]: CCTL<6+info  >563.088.827:IsAccountXSIEnable(nAccountID = 0): strUserID = XXXXXX, strHostAddr = xsp1.bmcag.com

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.091.608:CDlgDirectoryFrame Report: All Refresh UI finished @@@

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.103.523:CDlgDirectoryFrame Report: changed to menuAction [OpenSubPage(broadsoft_phonebook_1)][0]

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.104.975:DirUILogic::OnUIOperator type(2)

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.109.826:CDirectoryManagerModel::SetUIStatus [1]->[5]

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.117.134:CDirectoryManager::DoDMCommand

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.121.760:Transform DMBDGetContactListByClickActionData

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.122.571:logic data size(5)

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.126.765:listInfoData size(5)

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.128.842:CDlgDirectoryFrame RefreshUI data now @@@

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.130.016:CDlgDirectoryFrame::SetSubPageType:------------------Set value as DM_UI_CONTACT_LIST_STATUS

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.151.858:DirSubMenu report : Not*** refres listMenu at this times!!! @@@

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.152.745:DirSubMenu report : refres subPage!!! @@@

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.153.415:CDlgDirectoryFrame::LoadData

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.154.184:CDlgDirectoryFrame::SetInfoListBoxData InfoListData size(5)

Apr  1 06:59:23 GUI [592]: CCTL<6+info  >563.169.937:IsAccountXSIEnable(nAccountID = 0): strUserID = fal@nouvellesol.eu, strHostAddr = xsp1.bmcag.com

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.172.835:CDlgDirectoryFrame Report: All Refresh UI finished @@@

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.175.912:CDirectoryManager::AfterDoDMCommand and iCmdType is [90]

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.178.587:CDirectoryManager::On Default

Apr  1 06:59:23 GUI [592]: DIRU<6+info  >563.190.213:DirUILogic::TipDownloadInfo Report Info:[download ok]

Apr  1 06:59:25 GUI [592]: GBIH<6+info  >565.041.500:Global Key Down:(1000014)

Apr  1 06:59:25 GUI [592]: BKLT<6+info  >565.042.865:DoEvent ActiveLevel[8]

Apr  1 06:59:25 GUI [592]: BKLT<6+info  >565.043.652:BackLight Set light(80)

Apr  1 06:59:25 GUI [592]: DEVL<6+info  >565.045.803:level(80)

Apr  1 06:59:25 GUI [592]: VOIC<6+info  >565.048.957:PostMSGToVPM: Post Msg[70006] to VPM[0][10]!

Apr  1 06:59:25 ipp [615]: IIPP<5+notice> PLAY_LOCAL_DTMF,00000000 0000000a

Apr  1 06:59:25 GUI [592]: MWND<6+info  >565.089.753:QEvent::KeyPress.

Apr  1 06:59:25 GUI [592]: DIRU<6+info  >565.093.160:CDlgDirectoryFrame Report: changed to menuAction [OpenSubPage(broadsoft_phonebook_2)][1]

Apr  1 06:59:25 GUI [592]: DIRU<6+info  >565.093.990:DirUILogic::OnUIOperator type(2)

Apr  1 06:59:25 GUI [592]: DIRU<6+info  >565.102.756:CDirectoryManager::DoDMCommand

Apr  1 06:59:25 GUI [592]: DIRU<6+info  >565.107.865:Transform DMBDGetContactListByClickActionData

Apr  1 06:59:25 GUI [592]: DIRU<6+info  >565.108.684:logic data size(5)

Apr  1 06:59:25 GUI [592]: DIRU<6+info  >565.110.475:listInfoData size(5)

Apr  1 06:59:25 GUI [592]: DIRU<6+info  >565.111.833:CDlgDirectoryFrame RefreshUI data now @@@

Apr  1 06:59:25 GUI [592]: DIRU<6+info  >565.120.881:DirSubMenu report : Not*** refres listMenu at this times!!! @@@

Apr  1 06:59:25 GUI [592]: DIRU<6+info  >565.121.804:DirSubMenu report : refres subPage!!! @@@

Apr  1 06:59:25 GUI [592]: DIRU<6+info  >565.122.979:CDlgDirectoryFrame::LoadData

Apr  1 06:59:25 GUI [592]: DIRU<6+info  >565.127.274:CDlgDirectoryFrame::SetInfoListBoxData InfoListData size(5)

Apr  1 06:59:25 GUI [592]: CCTL<6+info  >565.142.031:IsAccountXSIEnable(nAccountID = 0): strUserID = XXXXXXX, strHostAddr = xsp1.bmcag.com

Apr  1 06:59:25 GUI [592]: DIRU<6+info  >565.146.082:CDlgDirectoryFrame Report: All Refresh UI finished @@@

Apr  1 06:59:25 GUI [592]: DIRU<6+info  >565.148.408:CDirectoryManager::AfterDoDMCommand and iCmdType is [90]

Apr  1 06:59:25 GUI [592]: DIRU<6+info  >565.149.181:CDirectoryManager::On Default

Apr  1 06:59:25 GUI [592]: DIRU<6+info  >565.159.967:DirUILogic::TipDownloadInfo Report Info:[download ok]

Apr  1 06:59:25 GUI [592]: GBIH<6+info  >565.341.679:Global Key Up:(1000014)

Apr  1 06:59:25 GUI [592]: BKLT<6+info  >565.342.909:DoEvent ActiveLevel[8]

Apr  1 06:59:25 GUI [592]: BKLT<6+info  >565.343.645:BackLight Set light(80)

Apr  1 06:59:25 GUI [592]: DEVL<6+info  >565.344.309:level(80)

Apr  1 06:59:25 GUI [592]: DKUI<6+info  >565.385.017:release KEY Code[16777236]

Apr  1 06:59:25 GUI [592]: DKUI<6+info  >565.387.885:CDssKeyPanel::KeyRelease: iLineKeyIdx:-1, size:10

Apr  1 06:59:26 GUI [592]: GBIH<6+info  >566.013.237:Global Key Down:(1000014)

Apr  1 06:59:26 GUI [592]: BKLT<6+info  >566.015.810:DoEvent ActiveLevel[8]

Apr  1 06:59:26 GUI [592]: BKLT<6+info  >566.017.210:BackLight Set light(80)

Apr  1 06:59:26 GUI [592]: DEVL<6+info  >566.018.034:level(80)

Apr  1 06:59:26 GUI [592]: VOIC<6+info  >566.020.346:PostMSGToVPM: Post Msg[70006] to VPM[0][10]!

Apr  1 06:59:26 ipp [615]: IIPP<5+notice> PLAY_LOCAL_DTMF,00000000 0000000a

Apr  1 06:59:26 GUI [592]: MWND<6+info  >566.058.298:QEvent::KeyPress.

Apr  1 06:59:26 GUI [592]: DIRU<6+info  >566.061.172:CDlgDirectoryFrame Report: changed to menuAction [OpenSubPage(broadsoft_phonebook_3)][2]

Apr  1 06:59:26 GUI [592]: DIRU<6+info  >566.061.992:DirUILogic::OnUIOperator type(2)

Apr  1 06:59:26 GUI [592]: DIRU<6+info  >566.072.158:CDirectoryManager::DoDMCommand

Apr  1 06:59:26 GUI [592]: DIRU<6+info  >566.076.763:Transform DMBDGetContactListByClickActionData

Apr  1 06:59:26 GUI [592]: DIRU<6+info  >566.078.050:logic data size(0)

Apr  1 06:59:26 GUI [592]: DIRU<6+info  >566.078.735:listInfoData size(0)

Apr  1 06:59:26 GUI [592]: DIRU<6+info  >566.079.936:CDlgDirectoryFrame RefreshUI data now @@@

Apr  1 06:59:26 GUI [592]: DIRU<6+info  >566.091.346:DirSubMenu report : Not*** refres listMenu at this times!!! @@@

Apr  1 06:59:26 GUI [592]: DIRU<6+info  >566.092.282:DirSubMenu report : refres subPage!!! @@@

Apr  1 06:59:26 GUI [592]: DIRU<6+info  >566.093.026:CDlgDirectoryFrame::LoadData

Apr  1 06:59:26 GUI [592]: TASK<6+info  >566.095.827:TaskAction: TryThreadMessage taskaction is 0x5b88d0

Apr  1 06:59:26 GUI [592]: TASK<6+info  >566.098.157:TaskAction: Exec.

Apr  1 06:59:26 GUI [592]: TASK<6+info  >566.099.658:DownloadFile: eProtocolType[2]

Apr  1 06:59:26 GUI [592]: TASK<6+info  >566.100.491:HttpsDownload start

Apr  1 06:59:26 GUI [592]: TASK<6+info  >566.101.603:ssl_trust[1]

Apr  1 06:59:26 GUI [592]: DIRU<6+info  >566.108.479:CDlgDirectoryFrame::SetInfoListBoxData InfoListData size(0)

Apr  1 06:59:26 GUI [592]: CCTL<6+info  >566.141.231:IsAccountXSIEnable(nAccountID = 0): strUserID = fal@nouvellesol.eu, strHostAddr = xsp1.bmcag.com

Apr  1 06:59:26 GUI [592]: DIRU<6+info  >566.149.921:CDlgDirectoryFrame Report: All Refresh UI finished @@@

Apr  1 06:59:26 GUI [592]: DIRU<6+info  >566.151.636:CDirectoryManager::AfterDoDMCommand and iCmdType is [90]

Apr  1 06:59:26 GUI [592]: DIRU<6+info  >566.153.140:CDirectoryManager::On Default

Apr  1 06:59:26 GUI [592]: DIRU<6+info  >566.165.928:DirUILogic::TipDownloadInfo Report Info:[downloading]

Apr  1 06:59:26 GUI [592]: DIRU<6+info  >566.169.656:CDlgDirectoryFrame::PopupTipInfo:-------------------Access popup Request

Apr  1 06:59:26 GUI [592]: GBIH<6+info  >566.694.239:Global Key Up:(1000014)

Apr  1 06:59:26 GUI [592]: BKLT<6+info  >566.697.223:DoEvent ActiveLevel[8]

Apr  1 06:59:26 GUI [592]: BKLT<6+info  >566.708.480:BackLight Set light(80)

Apr  1 06:59:26 GUI [592]: DEVL<6+info  >566.709.168:level(80)

Apr  1 06:59:26 GUI [592]: DKUI<6+info  >566.750.167:release KEY Code[16777236]

Apr  1 06:59:26 GUI [592]: DKUI<6+info  >566.751.097:CDssKeyPanel::KeyRelease: iLineKeyIdx:-1, size:10

Apr  1 06:59:27 LIBD[592]: HTTP<3+error > Client error

Apr  1 06:59:27 GUI [592]: TASK<6+info  >567.341.407:HttpsDownload end

Apr  1 06:59:27 GUI [592]: TASK<6+info  >567.342.885:download Fail

Apr  1 06:59:27 GUI [592]: TASK<6+info  >567.343.569:TaskAction: Send message to call back base.

Apr  1 06:59:27 GUI [592]: TASK<6+info  >567.344.231:TaskAction: Send message to calling thread.

Apr  1 06:59:27 GUI [592]: TASK<6+info  >567.371.577:TaskAction: Begin to Call back!

Apr  1 06:59:27 GUI [592]: DIR <6+info  >567.372.484:pNetworkAction->GetFilePathRemote() = https://xsp1.bmcag.com:443/com.broadsoft.xsi-actions/v2.0/user/XXXXXXX/directories/GroupCommon

Apr  1 06:59:27 GUI [592]: TASK<6+info  >567.373.775:chObject, try to release 0x5b88d0, refer count is 2

Apr  1 06:59:27 GUI [592]: TASK<6+info  >567.375.005:chObject, try to release 0x5b88d0, refer count is 1

Apr  1 06:59:27 GUI [592]: TASK<6+info  >567.382.111:chObject, delete object 0x5b88d0

Apr  1 06:59:27 GUI [592]: DIRU<6+info  >567.412.957:DirUILogic:OnMessage message[1920]!!

Apr  1 06:59:27 GUI [592]: DIRU<6+info  >567.438.505:nId = 3 CurrentGroupAction = [OpenSubPage(broadsoft_phonebook_3)]

Apr  1 06:59:27 GUI [592]: DIRU<6+info  >567.439.534:CDlgDirectoryFrame::PopupTipInfo:-------------------Access popup Request

Apr  1 06:59:31 netS[436]: SYS <6+info  > stop capture

Flora_Yealink · 04-02-2015 05:57 AM

Would you please send me the total information (config.bin file , pcap trace and level 6 syslog )to us (support@yealink.com） that we can submit them to the engineer ? and how many phones you have all have the same issue ? if you use another account, the issue still exist ?

fal · 04-02-2015 03:04 PM

I'll go and collect all the files.
The issue is allaround. No matter what account or what yealink model we have in use. We are maintaining around eighty yealink phones on twenty different locations.
we haven'T checked all models, but the issue exists for all T4x-Models with the latest Broadsoft-firmware version.
For example i'll send you the files from a T46G to support@yealink.com with a link to this thread.

Flora_Yealink · 04-03-2015 02:34 AM

Ok, thanks.

Possibly Related Threads...
Thread:		Author	Replies:	Views:	Last Post
	DTAF files for T31P on BroadSoft	erictam	2	6,778	01-17-2023 05:08 PM Last Post: toddcarson
	Autoprovisioning for SIP-T21 V.83 - common sip server name	econnet	0	4,346	07-24-2018 03:58 PM Last Post: econnet
	Autoprovision Softkey XML Group	Lansalot	0	5,301	02-15-2018 04:15 PM Last Post: Lansalot
	Common config with t46s not working	Alan11111111	3	12,049	09-08-2017 11:03 AM Last Post: Fuur
	Customize the Directory softkey layout?	Wengel	4	11,162	02-24-2017 08:33 AM Last Post: Wengel
	LDAP Configuration (DIRECTORY->SETTING lack of config using autoprovisioning)	amvalente	1	7,527	02-08-2017 09:20 AM Last Post: Lucia_Yealink
	Stop RPS from asking for <mac>.cfg and common cfg	zirophyz	4	10,266	11-14-2016 06:32 AM Last Post: Lucia_Yealink
	Common Config File Name	CraigFox	1	8,366	05-07-2016 06:23 AM Last Post: Karl_Yealink
	Variable in common.cfg	yeacpt	4	13,950	11-28-2015 03:44 AM Last Post: mkeuter
	Set directory LDAP via provisioning server	blackc2004	2	7,824	08-29-2015 10:19 PM Last Post: blackc2004

Threaded Mode \| Linear Mode Broadsoft Group Common Directory
Author	Message