DND probs with Broadsoft

[Digicel AFG]

Hello,

We encounter a problem when using the DND on our phones and T42 T46.

We did an upgrade of frimware:

T42: 29.73.193.50

T46: 28.73.193.50

We used Commes PBX: BroadSoft r.18 sp1

On the phone when we activate the DND function, we continue to receive calls. It would cause to say that the DND feature is not activated on the phone.

Would there be a way to fix this?

Regards.

Digicel AFG

[Yealink_Peter]

Hi Digicel,

Can you see the DND icon lighted at the right top corner of LCD?
Do all numbers can call in? or just for some? As we know, if we enable the DND Emergency, the DND authorized numbers still can call in.

Thank you.
Regards,
Peter

[Digicel AFG]

Hi Yealink_Peter,

Can you see the DND icon lighted at the right top corner of LCD?

=> Yes, we see the DND icon lighted at the right top corner of LCD

Do all numbers can call in? or just for some?

=> All incoming calls external and internal

As we know, if we enable the DND Emergency, the DND authorized numbers still can call in.

=> DND Emergency is disabled.


Regards.

Digicel AFG

[Yealink_Peter]

Hi Digicel,

It seems strange! Is there another phone with the same firmware performs properly?
Perhaps you can try resetting one phone to factory test.
If still persists after resetting, please upload the syslog at level 6, config.bin, PCAP trace.

Thank you.
Regards,
Peter

[Digicel AFG]

Hi Yealink_Peter,

It seems strange! Is there another phone with the same firmware performs properly?
Perhaps you can try resetting one phone to factory test.

=> All the phone do the same.

=> Same with factory test

=> We test with a new phone : put the new firmware, add a account on it (in this case, we don't use the auto provisionning, select DND, test an incomming call) => DND doesn't work, we receive incomming call (DND emergency disabled)

If still persists after resetting, please upload the syslog at level 6, config.bin, PCAP trace.

=> All the file are attached

Regards.

Digicel AFG

[Yealink_Peter]

Hi Digicel,

Thank you for your information.
We will escalate to our R&D for analyzing, any feedback I will let you know.

Thanks.
Regards,
Peter

[Yealink_Peter]

Hi Digicel,

We find that we need the config.bin file rather than the 001565774f3d-all.zip, would you please export the config.bin file again to us?
   
You can send the file to peter@yealink.com or upload in this thread.

Thank you.
Regards,
Peter

[Digicel AFG]

Hi Peter,

We tested the recommendation that you send us :

"
Please go to the phone WUI/Features/General Information/, and disable the "Feature Key Synchronization".
When this feature is enable, the phone will sync the DND&Forward status with the server, it is the server block or forward calls.
Also you can disable this feature via auto provision:
bw.feature_key_sync = 0
"

It works perfectly. The phone does not ring, it just says that we have received a call.

We will added directly in our provisioning file.

Thank you for your support.

Best Regards.

Digicel AFG