[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T38G Voice In Cutting Out
Author Message
Vanlon Offline
Junior Member
**

Posts: 3
Joined: Mar 2015
Reputation: 0
Post: #1
T38G Voice In Cutting Out
I have T38G's at my office. We've discovered they work fine with a headset. The Handset is audio when your listening cuts out though. Seems that any sound going through the microphone like breathing or tapping your pen or the likes will cut out the audio from the person you are listing to. You probably miss 1 out of 10 words. Tried VAD, no change.
03-14-2015 04:32 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Vanlon Offline
Junior Member
**

Posts: 3
Joined: Mar 2015
Reputation: 0
Post: #2
RE: T38G Voice In Cutting Out
I guess to replicate this, get yourself put on hold so you're listening to music. Then rub the microphone with your finger and audio will completely stop coming from the ear speaker. It's like the phone can't do two things at once.
04-01-2015 02:36 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Elaine_Yealink Offline
Super Moderator
******

Posts: 152
Joined: Aug 2014
Reputation: 4
Post: #3
RE: T38G Voice In Cutting Out
Dear,

Do you mean when using a headset, the audio is file. But when using the handset, you got bad audio during a call? If yes, will changing a good handset help to swap the problem?
How about using speaker button?
And may I know what is the firmware on this T38G?

Looking forward to hear from you
Regards
Elaine
(This post was last modified: 04-16-2015 01:21 AM by Elaine_Yealink.)
04-01-2015 02:47 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Vanlon Offline
Junior Member
**

Posts: 3
Joined: Mar 2015
Reputation: 0
Post: #4
RE: T38G Voice In Cutting Out
I am using firmware 38.70.0.186. If I upgrade to the latest firmware for some reason the phones will not accept audio from a queue on 3cx so I have to use this older one. I have phones upgraded to 38.70.1.33 not in a queue and it does not fix the problem.

Yes when using the headset the audio is fine, just not on the handset. It's like the handset can't to audio in and out at the same time.

I've swapped handsets from a Meridan phone and same issue.

(04-01-2015 02:47 AM)Yealink_Elaine Wrote:  Dear,

Do you mean when using a headset, the audio is file. But when using the handset, you got bad audio during a call? If yes, will changing a good handset help to swap the problem?
How about using speaker button?
And may I know what is the firmware on this T38G?

Looking forward to hear from you
Regards
Elaie
04-07-2015 06:33 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
mujizac Offline
Junior Member
**

Posts: 6
Joined: Dec 2015
Reputation: 0
Post: #5
RE: T38G Voice In Cutting Out
(03-14-2015 04:32 AM)Vanlon Wrote:  I have T38G's at my office. We've discovered they work fine with a headset. The Handset is audio when your listening cuts out though. Seems that any sound going through the microphone like breathing or tapping your pen or the likes will cut out the audio from the person you are listing to. You probably miss 1 out of 10 words. Tried VAD, no change.

I know that this is really old, but... Are you using 3cx? I found that their volume settings for the handset are much to high so I had to turn it down. My users constantly complained of audio cutout on these phones. After adjusting we see good to go.
12-30-2015 01:35 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Remote PhoneBook format for T38G aralmeida 1 8,362 10-02-2019 05:06 PM
Last Post: Chris708
  Push XML on T38G ruffle 8 31,343 06-17-2016 07:38 AM
Last Post: grawil
  T38G File Format Error w03zd8rc 3 15,254 03-25-2016 09:52 PM
Last Post: w03zd8rc
  T38G Firmware zmcgoogan 1 11,464 12-08-2015 02:11 AM
Last Post: CWR
  Yealink T38G Hide DTMF Option carlosn 7 26,529 12-08-2015 02:05 AM
Last Post: carlosgamboa06
  [split] T38G slow and unresponsive GreenLine 12 42,442 11-07-2015 04:41 AM
Last Post: zachtate
  T38G auto-provisioing. How to clear out value of a text parameter mdu113 5 16,945 07-22-2015 06:27 AM
Last Post: cptjack
  T38G needs new firmware released JamesK 41 147,957 07-16-2015 06:12 AM
Last Post: eldorel
  T38G remote Phonebook LPSIT 2 12,958 07-14-2015 08:41 PM
Last Post: LPSIT
  T38G Incoming calls joebrandt 0 6,728 07-03-2015 10:51 PM
Last Post: joebrandt

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication