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Program DSS / Softkey for specific menu item
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mcdowellster Offline
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Posts: 1
Joined: Oct 2016
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Post: #1
Program DSS / Softkey for specific menu item
Hello,

As 3CX doesn't really have a shared mailbox option I've been working to make my own solution. As it stands, adding a shared extension will indeed make the voicemail light blink however it doesn't tell you WHICH mailbox has messages waiting. This is a problem for our customer service people.

I've been looking for a way to bring up:
Menu -> 4. Message -> 1. Voice Mail -> 1. View Voice Mail

With a single button press instead of having users browse these menus constantly. Using this menu would mean our users could see messages waiting in the corresponding lines.

Any advice / ideas?
10-25-2016 03:49 AM
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Kevin_Yealink Offline
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Posts: 200
Joined: Jul 2016
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Post: #2
RE: Program DSS / Softkey for specific menu item
(10-25-2016 03:49 AM)mcdowellster Wrote:  Hello,

As 3CX doesn't really have a shared mailbox option I've been working to make my own solution. As it stands, adding a shared extension will indeed make the voicemail light blink however it doesn't tell you WHICH mailbox has messages waiting. This is a problem for our customer service people.

I've been looking for a way to bring up:
Menu -> 4. Message -> 1. Voice Mail -> 1. View Voice Mail

With a single button press instead of having users browse these menus constantly. Using this menu would mean our users could see messages waiting in the corresponding lines.

Any advice / ideas?

Hello

Nice to know you.

For your request, we will add this feature on V81 broadsoft firmware. But you should register a broadsoft account on the phone, and configure the XSI on the phone too.

If you use non-broadsoft platform, i'm sorry to tell you that we don't suppot this feature in the next firmware.

BR
Kevin
10-25-2016 02:01 PM
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