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No sound until I press & release "hold"
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hnp321 Offline
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Post: #1
No sound until I press & release "hold"
Hello,

When we ring an external number, we can hear the ringing tone... but once the person we are ringing picks up their phone the sound stops (i.e. we cannot hear them) and we only get the sound back if we immediately press "hold" and the "unhold" on the phone handsets.

Any help to resolve this would be appreciated.

Thanks in advance.

Harry Undecided
01-30-2015 11:13 PM
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CWR Offline
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Post: #2
RE: No sound until I press & release "hold"
Seems to be a dupe of this one - http://forum.yealink.com/forum/showthread.php?tid=3232

Craig Reilly
MCSA, 3cx Advanced Certified
Scottsdale, AZ
01-31-2015 01:30 AM
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James_Yealink Offline
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Post: #3
RE: No sound until I press & release "hold"
Hi Harry,

What's your phone firmware? Can you upgrade it to latest firmware and check again.

Regards,
James
02-02-2015 09:54 AM
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hnp321 Offline
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RE: No sound until I press & release "hold"
Hi James,

The firmware is 7.72.0.80... our "installer" downloaded these 7 days ago so I'm assuming this is the latest version for our T22P phones


Thanks

Harry
(This post was last modified: 02-02-2015 05:27 PM by hnp321.)
02-02-2015 05:24 PM
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hnp321 Offline
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Post: #5
RE: No sound until I press & release "hold"
Hi James,

We've updated the phones to 7.72.0.80 but we still have the same problem.

kind regards

Harry

Hi Craig... sorry for the duplicate entry.

I wasn't sure in which forum to post my query. To be honest, I'm not a ICT engineer.... I actually work for a charity and a volunteer has done all the installation of a VOIP phone system for free for us... and it all works fine apart from from this one bug.

Harry
(This post was last modified: 02-02-2015 07:02 PM by hnp321.)
02-02-2015 06:58 PM
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CWR Offline
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Post: #6
RE: No sound until I press & release "hold"
The latest firmware is v73:
http://yealink.com/SupportDownloadfiles_...6&flag=142

Resetting 1 phone to factory and reprovisioning it will be a good test. The last update applied may have introduced a bug.

Craig Reilly
MCSA, 3cx Advanced Certified
Scottsdale, AZ
(This post was last modified: 02-03-2015 02:05 AM by CWR.)
02-03-2015 02:04 AM
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