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3CX Phonebook: Selection of inbound caller names
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mahe23 Offline
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Post: #1
3CX Phonebook: Selection of inbound caller names
3CX Version 12 SP 6.1
YEALINK T28 Version 2.71.1.1 (3CX Version)

I have auto provisioned 3CX phonebook and it is acessable from the T28.
Unfortunately when an inbound call comes in, only the number is visible on the display. The number is registered in the 3CX phonebook but the callername from the 3XC phonebook is not on screen.

How can I change this?

Matthias
(This post was last modified: 01-29-2015 06:44 PM by mahe23.)
01-29-2015 06:43 PM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 862
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Post: #2
RE: 3CX Phonebook: Selection of inbound caller names
Hi Matthias,

Please keep in mind only fields as: First Name, Last Name and Mobile are valid.
Also set up Settings > General > Global Options > CallerID and Phonebook matching to your desire.

Regards.
01-29-2015 07:08 PM
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mahe23 Offline
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Post: #3
RE: 3CX Phonebook: Selection of inbound caller names
Thank you for this information!

But it is necessary to enable "Search Remote Phonebook Name" (see picture).    

Note: The default autoprovision will set this switch to "disabled"!

To change it:
1. Go to the template
2. search for "features.remote_phonebook.enable"
3 set ist to "features.remote_phonebook.enable = 1"

Matthias
(This post was last modified: 01-29-2015 07:53 PM by mahe23.)
01-29-2015 07:53 PM
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