[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T46g crash/freeze and reboot
Author Message
blistovmhz Offline
Junior Member
**

Posts: 20
Joined: Jun 2014
Reputation: 0
Post: #1
T46g crash/freeze and reboot
Our receptionist uses a T46G (firmware SIP-T46G 28.72.0.1)
The phone has 5x EXP40 modules attached with roughly 70 or 80 BLF's.

The problem is that the phone is crashing and rebooting every day. My receptionist says the crash/reboot occurs under the following conditions:

Phone call in progress, another call comes into the phone, first call is ended or parked, incoming call shows up on screen like normal, and then the phone crashes and reboots. The screen apparently freezes for about 30 seconds but the phone continues to ring. After 30 seconds, the phone reboots.

I've included the log that I downloaded immediately after the last crash.


Attached File(s)
.tar  syslog.tar (Size: 284.5 KB / Downloads: 2)
11-29-2014 02:25 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
CWR Offline
Moderator
*****

Posts: 717
Joined: May 2013
Reputation: 7
Post: #2
RE: T46g crash/freeze and reboot
I can not read these files myself - hopefully support will chime in.
A couple questions...
1) Are you plugged in using a power supply?
2) Have you ensured the auto-config/reprovision is not set for daily during the day?
3) Have you tried resetting to factory and reprovisioning it?

May seem like dumb questions - but every detail counts.

Craig Reilly
MCSA, 3cx Advanced Certified
Scottsdale, AZ
(This post was last modified: 11-29-2014 04:42 AM by CWR.)
11-29-2014 04:41 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
blistovmhz Offline
Junior Member
**

Posts: 20
Joined: Jun 2014
Reputation: 0
Post: #3
RE: T46g crash/freeze and reboot
(11-29-2014 04:41 AM)craigreilly Wrote:  I can not read these files myself - hopefully support will chime in.
A couple questions...
1) Are you plugged in using a power supply?
2) Have you ensured the auto-config/reprovision is not set for daily during the day?
3) Have you tried resetting to factory and reprovisioning it?

May seem like dumb questions - but every detail counts.


1. Yes. The phone, and all 5 EXP40 modules each have their own power supply. We use the same PSU for all our T46G phones, and the PSU's have not changed since we first brought these phones online. The crash however, only started in the past month or so.
2. Yes. Autoprovision only occurs during phone reboot. We never force autoprovision during the day, and it is not on a schedule.
3. Yes, reset to factory and reprovisioned.

I just updated the firmware to 28.72.0.45 which may fix the issue, but Yealinks firmware changelog never really gives any detail as to what's been fixed/changed.
11-29-2014 04:57 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
tsukraw Offline
Member
***

Posts: 145
Joined: Jan 2014
Reputation: 3
Post: #4
RE: T46g crash/freeze and reboot
One thing you might want to try is setting up a syslog server and point the phone to the syslog to dump its logs. Otherwise when the phone power cycles you loose logs as to what is happening before the crash.

I know this is kind of tedious work and not a clear cut answer to the issue but we have figured out issues before by capturing all that is happening before the crash.

For a syslog server i would recommend 3CDeamon. Old program but still works very good.
12-01-2014 10:52 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Wilson_Yealink Offline
Administrator
*******

Posts: 171
Joined: Aug 2014
Reputation: 0
Post: #5
RE: T46g crash/freeze and reboot
Thank you very much. craigreilly and tsukraw. You answer helps a lot. Smile

Hi blistovmhz,

Please upgrade the firmware to V73 beta version and try again. You can download the firmware from below link:
V73 Beta2 Version Firmware And Release Notes of Version 73 Release

If the issue still exist after updgrading, would you please send me email which including your issue and this thread link with your personal email , then I can identify the issue and give you update? My email address is wilson@yealink.com.

thanks
12-01-2014 04:07 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Aviator Casino Game: Ultimate Crash Betting Experience parimatch_india 1 59 Yesterday 10:29 PM
Last Post: dinielligoyo
  Reboot Required After Name Change T54W awilson@intermaxteam.com 1 1,855 02-09-2023 11:48 PM
Last Post: awilson@intermaxteam.com
  Teams A30 MeetinBar Reboot loop issue. DJM1 0 2,264 06-14-2022 08:22 PM
Last Post: DJM1
  Custom Dialing T46G sfrazier 2 5,948 01-17-2022 02:09 AM
Last Post: sfrazier
Exclamation T46G TIME Calculation Problem briankelly63 5 17,493 12-06-2021 10:09 AM
Last Post: jeanpierre26
  Automatic reboot Decimal 1 6,045 07-19-2021 01:13 AM
Last Post: complex1
  Versions (T46G) 28.83.0.55 sfrazier 2 6,379 01-08-2020 10:08 PM
Last Post: jolouis
  Please make phone reboot as an option on Basic Serttings ironlogix 5 12,471 04-16-2018 01:49 AM
Last Post: anonymous1711612242218
Question How to optimize T46G? kubi 2 9,841 02-05-2018 02:48 PM
Last Post: Sbo
Bug T46G Configure key to operate as a VTR key? Will Redmond 5 15,011 05-20-2017 01:23 AM
Last Post: Kevin_Yealink

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication