Reliability issues with headset control via EHS

[gekran]

(10-25-2013 05:18 PM)Yealink Support Wrote:  

(10-19-2013 05:07 PM)gekran Wrote:  Hello Yealink Support,

My jabra's are present in your test list.
The connection I made is according your figure you sent with your reply.

The jabra's are working fine for appr. a day and then I have to reset the EHS by taking out the cable from the phone to the EHS. After connecting the cable back to the EHS every works fine again for appr. a day.

Hi gekran,

Can you tell me the model and version of your phone?
And the connection diagram would be appreciative.
Then we can try to reproduce in yealink office.

Hello,

My phone is the T46G with hardware version 28.1.0.128.0.0.0
Attached you will find the connection diagram.
By the way the same problem is with the T26P and T28P with and without expansion module EXP 39

[Yealink Support]

Hi gekran,

Please tell me your T46G's firmware version? Is it 28.71.0.170?

Yes, your connection seems right.
We will test in yealink.

[gekran]

(10-29-2013 11:41 AM)Yealink Support Wrote:  Hi gekran,

Please tell me your T46G's firmware version? Is it 28.71.0.170?

Yes, your connection seems right.
We will test in yealink.

I have the software version 28.71.188.10. As I understand it is custom made firmware from our distributor.

[Yealink Support]

Hi gekran,

Do you use x.70.188.9 for your T2X? It seems can be solved by updating the EHS36 to the latest version 2.16.0.0.

Please use the latest version to upgrade the EH36.
ftp://yealinkftp:yealinkftp@ftp.yealink....%20upgrade

Follow the user guide.
http://www.yealink.com/SupportDownloadfi...5&flag=142

Please try again and kindly feed back to me.Thanks

[gekran]

I have updated my EHS36 to the newest firmware 2.16.0.0.
My T46G is using firmware 28.71.188.10.
For approx. 1.5 days my Jabra headset 9470 was working fine. Now the problem is back. After resetting the EHS36 (by disconnecting from the phone and connecting back again) the headset is working fine for approx. 1 hour. After that I cannot answer calls of hangup calls from the headset anymore.

[Yealink Support]

Hi gekran，

I have submitted your issue to our R&D. They will arrange someone to test the issue.

[braymond]

I am also having similar issue and would like to upgrade the EXP39 and EHS36 since this is what I have so far:

T28P:
Firmware Version 2.71.0.140
Hardware Version 1.0.0.39

EXP39 1 Hardware Version 32.0.0.0
EXP39 1 Firmware Version 5.16.0.0
EHS Hardware Version 48.0.0.0
EHS Firmware Version 1.16.0.0

From this post, I have the link for the EHS but the link for the EXP39 is for firmware 2.60 but I have 2.71 ... Do you have EXP39 firmware for T28 running on 2.71?

I normally just reboot the phone when I loose synchronization with the Jabra headset (gn9330). That last for a day or two and seems to really depend on how much it gets used.

Thanks,
Benoit

[Yealink Support]

Hi braymond,

Sorry. We just make some special versions to upgrade EXP and you can downgrade your version to the special one, then upgrade to the v71 after upgrading EXP sucessfully.

[braymond]

Hi support,

Has there been any progress with this EHS issue? That's quite a frustrating issue to customers.

Thanks

[Yealink Support]

Hi braymond，

Your EXP39 is the latest version and you just need to upgrade EHS36 version to the latest one 3.16.0.0.
Please download the rom of T28 2.60.200.242 from below link.
ftp://yealinkftp:yealinkftp@ftp.yealink....%20upgrade

And follow the previous guide to upgrade it.
http://www.yealink.com/Upload/document/H...670088.pdf

If your issue is still on, please supply syslog level 6, config.bin and pcap for me.
Please refer to below guide.
ftp://yealinkftp:yealinkftp@ftp.yealink...._Trace.pdf