T48G firmware update error

[mastermkw]

We have 2 T48 Yealink phones with firmware 35.72.188.2.

I want to upgrade to the latest firmware. 35.72.0.30 . when we update with the webbrowser it looks fine. Phone reboot but after 1-2 minutes. Update failed reason unkown.

We have a issue with BLF buttons that wouldn't work.

Can someone help us?

[Yealink_Jim]

Hi,
I've been bringing this issue to our technical support team, he will contact you soon.

[Gerry_Yealink]

Hi Michiel,

I have forward your question to our Netherlands Distributor, Lydis. http://www.lydis.nl
They will contact you asap.

[Jo A. Kim]

(10-17-2014 02:50 PM)Yealink_Jim Wrote:  Hi,
I've been bringing this issue to our technical support team, he will contact you soon.

Hi

I tryed to update the firmware from version 37.72.150.2 to 37.73.0.40 on a T48G and everyting seems to be OK. But the the version dind not change. It is still the old version.
Please help.
best regards
Jo A. Kim

[James_Yealink]

Hi,

35.72.150.2 version is Starface customized firmware and can't be upgrade to common firmware.
What's your platform? If it's Starface we recommend using the customized firmware. If meet a problem in the firmware you can also directly contact starface. They will handle it.

Regards,
James