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T28p screen blank
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chris2014 Offline
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Post: #1
T28p screen blank
Hi,

i have an issue with one of our t28p phones.
power is plugged in and the phone tries to start up, but all i get is a blank screen. Although power led is on and background light is working.
Also a factory reset didn't help.
I don't get an IP so i cant't access the website.

Has someone any suggestion?

thank you!


BR
Chris
(This post was last modified: 09-30-2014 04:15 PM by chris2014.)
09-30-2014 04:14 PM
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Yealink_Jim Offline
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Posts: 127
Joined: Aug 2014
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Post: #2
RE: T28p screen blank
Hi,
Does the issue happen when the phone out of the box ? or the issue happen suddenly after working for some time ?
What is the reaction of the phone when you press phone buttons? would you please take a picture for me to check what is the issue?
You can send to my email: jim@yealink.com

Look forward to hearing from you.
10-10-2014 05:19 PM
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chris2014 Offline
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Post: #3
RE: T28p screen blank
Hi Jim,

thanks for your reply,
i can't get a mail through to you, but here my response.

the mentioned phone is in use for nearly two years now.

When i press phone buttions the background light is activated, but thats it.
Dialing a number and pressing OK is although not working.

In the attachment you find the mentioned picture.


Best regards
Chris


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10-14-2014 06:03 PM
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agontero Offline
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Post: #4
RE: T28p screen blank
Hello, I have the same problem. Buy the phone is new (2 weeks).
Any suggestions?
Regards.

Andres

Hello, I have the same problem. Buy the phone is new (2 weeks).
Any suggestions?
Regards.

Andres


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(This post was last modified: 10-29-2014 07:57 PM by agontero.)
10-29-2014 07:57 PM
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Yealink_Jim Offline
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Post: #5
RE: T28p screen blank
(10-29-2014 07:57 PM)agontero Wrote:  Hello, I have the same problem. Buy the phone is new (2 weeks).
Any suggestions?
Regards.

Andres

Hello, I have the same problem. Buy the phone is new (2 weeks).
Any suggestions?
Regards.

Andres

Hi,
I've been feedback to you in the mail.
10-30-2014 09:54 AM
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