T28p screen blank

[chris2014]

Hi,

i have an issue with one of our t28p phones.
power is plugged in and the phone tries to start up, but all i get is a blank screen. Although power led is on and background light is working.
Also a factory reset didn't help.
I don't get an IP so i cant't access the website.

Has someone any suggestion?

thank you!


BR
Chris

[Yealink_Jim]

Hi,
Does the issue happen when the phone out of the box ? or the issue happen suddenly after working for some time ?
What is the reaction of the phone when you press phone buttons? would you please take a picture for me to check what is the issue？
You can send to my email: jim@yealink.com

Look forward to hearing from you.

[chris2014]

Hi Jim,

thanks for your reply,
i can't get a mail through to you, but here my response.

the mentioned phone is in use for nearly two years now.

When i press phone buttions the background light is activated, but thats it.
Dialing a number and pressing OK is although not working.

In the attachment you find the mentioned picture.


Best regards
Chris

[agontero]

Hello, I have the same problem. Buy the phone is new (2 weeks).
Any suggestions?
Regards.

Andres

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Hello, I have the same problem. Buy the phone is new (2 weeks).
Any suggestions?
Regards.

Andres

[Yealink_Jim]

(10-29-2014 07:57 PM)agontero Wrote:  Hello, I have the same problem. Buy the phone is new (2 weeks).
Any suggestions?
Regards.

Andres

---

Hello, I have the same problem. Buy the phone is new (2 weeks).
Any suggestions?
Regards.

Andres

Hi,
I've been feedback to you in the mail.