Intermittent handset pickup triggers speaker

[Kevin_Yealink]

(10-12-2016 11:06 AM)Shaun Wrote:  I still has one question, when you make a normal call, will the sound out form the speaker? No

Also, please reproduce the issue so that you can get whole processing, then we can get useful files to analysis. - Yes we did reproduce the issue, please see the logs from 'Sue' phone. The issue was reproduced when these logs were captured.

such a call b, b transfer to c, you can put the 3 phone in the same hub, then reproduce, so that you can get whole processing. Yes this is what we did to reproduce the issue. I called person b, person b transferred me to person c, person c got me on speaker.

Thank you for your help so far.

(10-12-2016 10:07 AM)Yealink_kevin Wrote:  

(10-11-2016 02:25 PM)Yealink_kevin Wrote:  

(10-11-2016 11:25 AM)Shaun Wrote:  Hi Kevin

I have already sent you the logs, did you check your e-mail and junk mail and forum inbox? If you still can't find them can you please let me know?

Hi

Can you send the files to my e-mail: Kevin@yealink.com

BR
Kevin

Hi

I check the files, but we don't find useful information.
I still has one question, when you make a normal call, will the sound out form the speaker?

Also, please reproduce the issue so that you can get whole processing, then we can get useful files to analysis.

such a call b, b transfer to c, you can put the 3 phone in the same hub, then reproduce, so that you can get whole processing.

When you get the files, please send it to my e-mail.

BR
Kevin

Hi

I check the files in the 'Sue' files, we only can see 0107 invite 0266170110. in the log, we can't find any sip processing, you also can check again.

So can you reproduce the issue again and i will submit the files to R&D, then they send analysis result next week.

BR
Kevin

[Shaun]

Hi Kevin I e-mailed you the files a few days ago did you receive my e-mail?

[Kevin_Yealink]

(10-14-2016 06:15 AM)Shaun Wrote:  Hi Kevin I e-mailed you the files a few days ago did you receive my e-mail?

I only received one e-mail from you, and as i mentioned in the last post, we can't useful information in the files, so i need you to reproduce the issue again the send the new files to me.

BR
Kevin

[Shaun]

Hi Kevin, I have e-mailed you the files from the testing done again. We reproduced the issue during the testing. Let me know if you don't receive the files.