[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Active call issues with Yealink hardphones
Author Message
bsanders Offline
Junior Member
**

Posts: 31
Joined: May 2014
Reputation: 0
Post: #1
Active call issues with Yealink hardphones
I imagine this to happen on any Yealink phone but we primarily use T46G.

While on a call using a Yealink T46G DSSkeys #6 and above are available to use and "interfere" with the current call.

Examples:
1. Press any DSS presence buttons (*30, *31, *32) will change the callee's presence (not caller) and the call is disconnected. 3CX Bug?
2. Press any speed dials will send callee to speed dial.

Is there anyway to "hide or disable" the DSSkey functions on Yealink while on call? Or does anyone have any workarounds to prevent this?

3CX v12 SP6.1
T46G FW v28.71.0.224

thanks.
09-18-2014 02:55 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Coco_Yealink Offline
Super Moderator
******

Posts: 113
Joined: Aug 2014
Reputation: 0
Post: #2
RE: Active call issues with Yealink hardphones
Hi bsanders,

The problem what you mentioned is during a call,when you press the Dsskey(eg.speed dial), then the presence call disconnected,right?
But I am a doubt that why you want to press speed dials DSSkey during a call? Could you please tell me your real scene.
And there is no method to "hide or disable" the DSSkey while on call .If you don't want to use it, why not just no press the DSSkey during a call?

Thx
(This post was last modified: 09-23-2014 08:41 AM by Yealink Support.)
09-18-2014 04:59 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
bsanders Offline
Junior Member
**

Posts: 31
Joined: May 2014
Reputation: 0
Post: #3
RE: Active call issues with Yealink hardphones
Coco,
Thanks for the reply.

We are looking for ways to streamline the interface for the end-user. Ultimately it becomes a training issue.

Though in an active call changing the callee's presence is the biggest problem with these DSSkeys available.
09-18-2014 09:35 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,683
Joined: Dec 2012
Reputation: 25
Post: #4
RE: Active call issues with Yealink hardphones
Hi bsanders,

It is no method to "hide or disable" the DSSkey while on call .But as the issue you have described,
Examples:
1. Press any DSS presence buttons (*30, *31, *32) will change the callee's presence (not caller) and the call is disconnected. 3CX Bug?
2. Press any speed dials will send callee to speed dial.


Maybe you can try to change the setting in web interface:
[Image: attachment.php?aid=1022]

Or you can also configure via auto provisioning.
[Image: attachment.php?aid=1023]

And to see whether the call will be disconnectted or not.
Thx


Attached File(s) Thumbnail(s)
       
09-23-2014 09:56 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
bsanders Offline
Junior Member
**

Posts: 31
Joined: May 2014
Reputation: 0
Post: #5
RE: Active call issues with Yealink hardphones
Support.

Testing that seems to fix my problems. Thanks for following up.
09-24-2014 05:02 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  WH66 Issues tsduke03 2 255 Today 01:06 AM
Last Post: tsduke03
  Yealink VOIP phone losing connection every few minutes robertpowell 1 108 03-27-2024 04:34 PM
Last Post: SRIIVF
  Yealink phone with hearing aids Jamie22RR 1 497 03-18-2024 01:49 AM
Last Post: complex1
  Yealink A30/CTP18 pairing issue Subaquatic 0 196 03-14-2024 12:23 PM
Last Post: Subaquatic
  Help for update Yealink MP54 BilouParis 2 639 03-14-2024 02:01 AM
Last Post: mjuliano
  Yealink SIP-T9CM united 0 209 03-06-2024 10:11 PM
Last Post: united
  Yealink MP52 Call History mairagonzalez 0 232 03-06-2024 11:49 AM
Last Post: mairagonzalez
  dm.yealink.com vs ymcs.yealink.com myu 0 358 02-04-2024 12:29 AM
Last Post: myu
  UVC40 - Freezing issues ecr@3ctechnology.no 2 2,753 01-31-2024 05:10 PM
Last Post: WilliamShipman
  Yealink IP phone lesliefrench 0 434 01-25-2024 12:37 PM
Last Post: lesliefrench

Forum Jump:


User(s) browsing this thread:

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication