[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Missed calls - sim ring TXX Broadsoft
Author Message
dunhill Offline
Junior Member
**

Posts: 10
Joined: Sep 2014
Reputation: 0
Post: #1
Missed calls - sim ring TXX Broadsoft
Hi people,

scenario we have 4 handsets in a hunt group on sim ring.
handset/user 3 picks up the call users 1,2,4 now have a missed call displayed on the phone.Confused
how do we get it to not register the missed call as its been picked up from user 3.
i know i can disable missed calls altogether but end users receive direct calls as well.

This is can be done with aastra, polycom and cisco so yealink must have this as well.

Regards,
Luke
09-08-2014 11:28 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
James_Yealink Offline
Administrator
*******

Posts: 1,159
Joined: Aug 2014
Reputation: 8
Post: #2
RE: Missed calls - sim ring TXX Broadsoft
Hi Dunhill,

We will release the V73 beta firmware in forum very soon(about 9.15). In V73 firmware, users can disable the missed call display on screen.

Regards,
James
09-10-2014 06:37 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
dunhill Offline
Junior Member
**

Posts: 10
Joined: Sep 2014
Reputation: 0
Post: #3
RE: Missed calls - sim ring TXX Broadsoft
Looking at the notes of the new firmware v73, this was not resolved
01-15-2015 08:57 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
James_Yealink Offline
Administrator
*******

Posts: 1,159
Joined: Aug 2014
Reputation: 8
Post: #4
RE: Missed calls - sim ring TXX Broadsoft
Hi Luke,

In v73, you can disable the missed call popup under Feature-> Notification Popup. But yes, it will effect a direct call.

May I know are yealink phones working in a same envrionment with these brand phones? If the server reply a cancel messag with reason code then phone won't display missed call.

It seems that Broadsoft server won't inlucde this reason code in R18 when using hunt group. But don't sure whether it can be supported in higher version.

So in aastra, polycom, cisco phones, there is an option in phone to control this behavior?

Thanks,
James
01-15-2015 10:41 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
MikeBAllely Offline
Junior Member
**

Posts: 1
Joined: Aug 2015
Reputation: 0
Post: #5
RE: Missed calls - sim ring TXX Broadsoft
(01-15-2015 10:41 AM)Yealink_James Wrote:  Hi Luke,

In v73, you can disable the missed call popup under Feature-> Notification Popup. But yes, it will effect a direct call.

May I know are yealink phones working in a same envrionment with these brand phones? If the server reply a cancel messag with reason code then phone won't display missed call.

It seems that Broadsoft server won't inlucde this reason code in R18 when using hunt group. But don't sure whether it can be supported in higher version.

So in aastra, polycom, cisco phones, there is an option in phone to control this behavior?

Thanks,
James

Hi James,

We have just literally taken delivery of these phones and have exactly the same problem. each user gets the same missed call message and has no idea whether anyone else has actually answered the call or not.

Does the new firmware stop this? You say that you can disable the missed call popup, but will that then also not display any 'direct calls' to each handset? Therefore each user will never know when they missed a 'genuine' call, and not a group call?

This clearly needs addressing in some form as I se this as a major flaw with the phones.

Cheers
Mike
(This post was last modified: 08-19-2015 08:08 PM by MikeBAllely.)
08-19-2015 08:05 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
smiletel Offline
Junior Member
**

Posts: 2
Joined: Oct 2015
Reputation: 0
Post: #6
RE: Missed calls - sim ring TXX Broadsoft
(01-15-2015 10:41 AM)Yealink_James Wrote:  Hi Luke,

In v73, you can disable the missed call popup under Feature-> Notification Popup. But yes, it will effect a direct call.

May I know are yealink phones working in a same envrionment with these brand phones? If the server reply a cancel messag with reason code then phone won't display missed call.

It seems that Broadsoft server won't inlucde this reason code in R18 when using hunt group. But don't sure whether it can be supported in higher version.

So in aastra, polycom, cisco phones, there is an option in phone to control this behavior?

Thanks,
James

Hi James

any update here. We are buyin many yealinks for all of our Broadsoft clients. However this one problem may create a massive issue. Currently we are on Broadsoft Release 17 soon to be upgraded. All snom IP phones do not show a missed call if picked up elsewhere.

Please update here.
10-02-2015 10:08 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  MP56 phones crashing whilst consult/transfer Teams calls mjuliano 1 3,199 09-27-2022 11:26 PM
Last Post: guillaume.novo
  MP50 Transfer Calls? pbregistrations@yourprofitbuilders.com 1 8,175 09-08-2021 02:48 AM
Last Post: microdaft
Question MP50 - Make calls from Outlook? CTekNYC 0 3,233 07-17-2021 12:52 AM
Last Post: CTekNYC
  Automatic recall of calls on hold T54W n00604443 2 8,737 03-02-2021 09:48 PM
Last Post: n00604443
  Yealink T27G Line Key BLFs Flash During Ring All Infonetx 0 4,702 02-17-2020 06:53 PM
Last Post: Infonetx
  T19 and T21 Ring Volume Control ticbridge 1 7,024 05-15-2019 09:11 AM
Last Post: complex1
  W56H- Remove Missed call list plainlanddental 5 17,264 01-02-2019 12:47 PM
Last Post: complex1
  Does not answer properly when in a ring group davemcbr 4 9,709 06-01-2018 02:02 AM
Last Post: Michael_Yealink
  Duplicate Missed Call Enties on T38G koolkenh 2 10,299 11-03-2017 09:02 PM
Last Post: Ret
  T38G Continues to ring after outbound call connects srcurtis 6 17,131 06-14-2017 09:51 AM
Last Post: Kevin_Yealink

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication