[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
SIP-T38G freezes after ~ 5-6 days of working
Author Message
roanwifi Offline
Junior Member
**

Posts: 1
Joined: Feb 2013
Reputation: 0
Post: #1
SIP-T38G freezes after ~ 5-6 days of working
Hi,

I have setup a SIP-T38g with the latest version (Yealink SIP-T38G 38.70.0.115) and noticed that after ~5-6 days of working, it freezes and it can't be contacted by network (ping, http, etc..) nor it is available in the asterisk server (UNREACHABLE).

Here the only solution is to power-cycle but this causes trouble to the office as they may not notice it is freeze just after long time while not receiving calls.

The T38g has two active lines, DHCP and VLAN activated.

Can you please advise if there is a known issue with this or if there is a way to fix it?

Thanks
Antonio
02-15-2013 11:28 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,683
Joined: Dec 2012
Reputation: 25
Post: #2
RE: SIP-T38G freezes after ~ 5-6 days of working
Hello Antonio,
1. Did you test with other phones? For example, T32G/T28/T22... Do other phones have this issue?
2. You mean this T38G register two different accounts, and the phone use DHCP and enabled VLAN?
3. When you power on again, it will return to normal?
4. Could you upgrade to our latest firmware 38.70.0.125,then reset to factory and try again?
http://www.yealink.com/Upload/firmware/T....0.125.zip
5. We didn't hear such issue before, if the problem is still, could you provide trace, syslog(level 6) and config.bin file to us, so we can analyze?
Before you export the syslog, please set log level as 6, and reboot the phone, then reproduce the issue, and export the trace, syslog, config,bin to us.
03-27-2013 04:50 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
aaranda Offline
Junior Member
**

Posts: 1
Joined: Oct 2013
Reputation: 0
Post: #3
RE: SIP-T38G freezes after ~ 5-6 days of working
Hey Antonio did you ever figure out a fix for this? At our office we have 10 Yealink T38G phones and 11 T26 phones all running the latest firmware and I have the same problem you have with the T38G phones. The T26 phones work great but can't seem to figure out why the T38G phones become unresponsive. I am running 3cx and it shows the phones as unregistered and also am unable to ping them or anything and end up rebooting them in order to get them to work.


(02-15-2013 11:28 PM)roanwifi Wrote:  Hi,

I have setup a SIP-T38g with the latest version (Yealink SIP-T38G 38.70.0.115) and noticed that after ~5-6 days of working, it freezes and it can't be contacted by network (ping, http, etc..) nor it is available in the asterisk server (UNREACHABLE).

Here the only solution is to power-cycle but this causes trouble to the office as they may not notice it is freeze just after long time while not receiving calls.

The T38g has two active lines, DHCP and VLAN activated.

Can you please advise if there is a known issue with this or if there is a way to fix it?

Thanks
Antonio
10-14-2013 10:15 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,683
Joined: Dec 2012
Reputation: 25
Post: #4
RE: SIP-T38G freezes after ~ 5-6 days of working
Hi aaranda,

Do you try the 38.70.0.168 again? Please teset to facotry and test again.
http://www.yealink.com/Upload/3CX/38.70.0.168.zip
11-04-2013 11:03 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T33G - WH63 DECT Headset Not Working bbopp 1 660 12-02-2023 02:27 AM
Last Post: complex1
  Remote PhoneBook format for T38G aralmeida 1 8,362 10-02-2019 05:06 PM
Last Post: Chris708
  Push XML on T38G ruffle 8 31,343 06-17-2016 07:38 AM
Last Post: grawil
  T38G File Format Error w03zd8rc 3 15,253 03-25-2016 09:52 PM
Last Post: w03zd8rc
  T38G Voice In Cutting Out Vanlon 4 21,205 12-30-2015 01:35 AM
Last Post: mujizac
  T38G Firmware zmcgoogan 1 11,464 12-08-2015 02:11 AM
Last Post: CWR
  Yealink T38G Hide DTMF Option carlosn 7 26,529 12-08-2015 02:05 AM
Last Post: carlosgamboa06
  [split] T38G slow and unresponsive GreenLine 12 42,441 11-07-2015 04:41 AM
Last Post: zachtate
  Phone not working with 802.1x md5 validation. fabianochoueiri@yahoo.com.br 2 10,996 07-25-2015 05:30 AM
Last Post: fabianochoueiri@yahoo.com.br
  T38G auto-provisioing. How to clear out value of a text parameter mdu113 5 16,945 07-22-2015 06:27 AM
Last Post: cptjack

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication