[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Remote phone book caller id not working & No missed calls logs
Author Message
Stefan Offline
Junior Member
**

Posts: 3
Joined: Aug 2014
Reputation: 0
Post: #1
Remote phone book caller id not working & No missed calls logs
We recently switched to SIP based telephony at our company. We settled on the W52P set, but we've run into several issues:
  1. Even though the specifications specifically mention a 500 contact local phone book only the first 100 get stored
  2. The remote phone book seems to be able to hold more contacts, but is not used to show names with incoming calls
  3. The local phonebook always shows up in the phone menu, even when empty, which is quite impractical
  4. The phones didn't work at all before doing an upgrade to the last official firmware, but now no history is shown at all, no missed calls, etc...


I've searched and found some of the issues above, but no real solutions. It won't matter to us if we need to use the local or remote phone book, but we do need the 500 contact capacity with working caller id (we bought these phones over alternatives for this feature).
The missing of a log for missed calls is also quite a problem for us.
Can you please advice?

The base station has firmware version 25.50.193.1 and hardware version 25.1.0.0.0.0.0
The handsets are on firmware version 26.50.188.1 and hardware version 26.0.0.7
08-26-2014 04:04 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,684
Joined: Dec 2012
Reputation: 24
Post: #2
RE: Remote phone book caller id not working & No missed calls logs
Hi Stefan ,

I noticed that the handset firmware is a specialized version.So may I konw where did you get the phone?

Thx
08-26-2014 04:35 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Stefan Offline
Junior Member
**

Posts: 3
Joined: Aug 2014
Reputation: 0
Post: #3
RE: Remote phone book caller id not working & No missed calls logs
Hi,

We bought the kit from a local online retailer. It came in a Yealink branded package, no indication of customizations.
Would it be possible / help to change to the default firmware?
08-26-2014 05:20 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,684
Joined: Dec 2012
Reputation: 24
Post: #4
RE: Remote phone book caller id not working & No missed calls logs
Hi Stefan,

I have updated the reply to your email,pls check it.

Thx
08-27-2014 10:31 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
mvdwolf Offline
Junior Member
**

Posts: 1
Joined: Oct 2014
Reputation: 0
Post: #5
RE: Remote phone book caller id not working & No missed calls logs
I have the same problem.
Can't update the handset to a new firmware.

I bought a complete set from a big online shop , nothing shows it is specialized OEM version, it came in a brown Yealink branded package.

Is there a way to get this phone working ?

Thanks
(This post was last modified: 10-14-2014 04:58 AM by mvdwolf.)
10-14-2014 04:54 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Stefan Offline
Junior Member
**

Posts: 3
Joined: Aug 2014
Reputation: 0
Post: #6
RE: Remote phone book caller id not working & No missed calls logs
I can't say that the Dutch company appointed by Yealink didn't try to help, but the phone usage screams 'paying to be in a beta test' from all possible angles. In my opinion the phones simply aren't ready to be on the market as an end user product (plus the false claim in the datasheet about the number storage capacity per phone didn't help either).
Issue 4 got fixed, issue 3 got brushed off as 'we don't see the problem'. Issue 2 seems to have a working fix in yet another custom firmware, but is not available in the 'normal' firmware and thus not available.
Issue one is explained as 'you can use max. five phones, 100 contacts each. So we can claim a 500 contacts capacity per phone'. Right...
10-14-2014 05:19 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Using a non Yealink DECT phone ttquattroman 1 4,991 01-16-2021 09:05 PM
Last Post: complex1
  Handheld does not receive incoming calls dunzi 3 7,170 12-02-2020 10:41 PM
Last Post: complex1
  call forward not working michael.gath 2 11,240 09-03-2018 02:09 AM
Last Post: okulhealth
  Phone only ringing after reboot- quickly stops working AE 4 10,747 09-03-2018 02:08 AM
Last Post: okulhealth
  Cannot transfer incoming calls EverythingVoice 0 3,846 06-19-2018 10:36 AM
Last Post: EverythingVoice
  Incoming call ringing on another accounts phone Playboater 0 3,788 05-26-2018 09:38 PM
Last Post: Playboater
  cannot transfer calls to every W52H handheld Basylnk 1 6,027 04-23-2018 07:21 AM
Last Post: anonymous1660313942150
  Rebooting cordless phone bases bitblock 5 11,064 03-30-2018 08:53 PM
Last Post: bitblock
  W52P won't make outgoing calls Little Assynt 7 29,235 02-05-2018 07:07 AM
Last Post: Evan_Yealink
  W52P - One Way Audio With Outgoing Calls JayFar 3 9,715 06-15-2017 01:37 AM
Last Post: Kevin_Yealink

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication