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VIA-IP Not available. Red X
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VOXTech Offline
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Post: #1
VIA-IP Not available. Red X
Hello,

Trying to use an additional handset for a W52P.

The primary handset works great. De-registered both handsets and tried registering secondary to H1.

When attempting to place outbound calls the phone reads, "VIA-IP Not Available" with a red X.

Does this mean that the new secondary handset is not compatible with the base station?

Thanks.
09-06-2016 11:46 PM
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complex1 Offline
3CX Adv. Cert. Engineer
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Post: #2
RE: VIA-IP Not available. Red X
Quote:Trying to use an additional handset for a W52P.
If the additional handset is a W52H then it sould work.
Other type of handsets are not allowed.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
09-09-2016 09:15 PM
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Kevin_Yealink Offline
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Post: #3
RE: VIA-IP Not available. Red X
Hi all

This is Kevin from Yealink support team,nice to know you.

For the issue, please make sure that the sip account register successfully, then assignment the line to the handset.
Please refer to the FAQ:http://support.yealink.com/faq/faqInfo?id=161

Let me konw if any update.

BR
Kevin
10-11-2016 03:22 PM
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