BLF Call Transfer T46G

[twhite]

Good Morning,

When attended transfering calls using BLF to an extension the incoming callers information is not displayed on the destination handset.

If I press transfer, then manually dial the ext. number, it works fine, but using the BLF DSS key it only displays the name/number of the person who put the call through.

Any Thoughts?

Thanks

[Karl_Yealink]

Please tell me the firmware version of the phones?

The scenario:
A call to B, B attended transfer to C, B complete the transfer, A and C make a call.
1. When B using BLF key to make a attended transfer, the C always show B even B complete the transfer?
2. When B attended transfer manual, the C will show B during B and C making call. After B complete the transfer.
The C will show A.
Is the scenario?

Can you help us to get the trace files from B and C phones. We can check more from them.
And please capture the trace files two times for each scenario.
The capture method: http://support.yealink.com/faq/faqInfo?id=311

[twhite]

Scenario 1 is correct
Scenario 2 with a manual attended transfer gives the same outcome as secenario 1.

I was trying to describe that it works fine with a blind transfer - appears to be a problem with Attended Transfers?

Please find files etc attached.
Thanks for your help.

Tim

Phone B:
Firmware Version 28.80.23.1
Hardware Version 28.2.0.128.0.0.0

Phone C:
Firmware Version 28.80.23.1
Hardware Version 28.2.0.128.0.0.0

[twhite]

Good Morning,

Do you have an update on this for me please?

Thanks
Tim

[Yealink_Michael]

hi Tim

i have update to you through Yealink ticket system , ticket ID is 32813, please kindly check your email and reply to if if any update.

TKS & BR

Michael

[twhite]

Many thanks for this however i have not received any emails RE this, can you advise how i read the ticket ID?

Thanks

[apuehlhorn]

I have this very problem. Do you have any update or resolution?

[twhite]

They have been very helpful via the ticket system - it appears as though the fault may lie with the supplier so at the moment they are investigating this!