[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T28 + 2 EXP39 (gray screnn and EXP lights turn off)
Author Message
condor Offline
Junior Member
**

Posts: 8
Joined: Jul 2014
Reputation: 0
Post: #1
Star T28 + 2 EXP39 (gray screnn and EXP lights turn off)
Hi, i got problems with 1 phone T28 (2.72.0.30) and 2 EXP39.

1. phone randomly turns the screen gray, and does not allow to derive any calls or even answer, after a few seconds returns to work fine. (this phone receive call ALL the time)

2. the EXP39 randomly, but often the lights of the panels, then come back on, and the time off, and on again and sucecivamente off/on.

This what i did:

- Replaced the phone (HW)
- Replaced of all cables.
- Replaced power supplies.
- Monitor the network, result: 1ms with none packet lost.
- Check log, but i don't understand the warnings.

So, Where do you think that is the problem?

Thanks!

PS: I attach the recent log


Attached File(s)
.txt  phone.txt (Size: 293.89 KB / Downloads: 4)
07-24-2014 01:20 AM
Find all posts by this user    like1    dislike0 Quote this message in a reply
Wilson_Yealink Offline
Administrator
*******

Posts: 171
Joined: Aug 2014
Reputation: 0
Post: #2
RE: T28 + 2 EXP39 (gray screnn and EXP lights turn off)
HI condor,

Sorry for the delay.
You connect two EXP39 with T28 and phone randomly turns the screen gray, it maybe because the power is not enough to support to EXP39.
So please plug in a standard power supply which is DC 5V/1.2A to the EXP39 and try again.

If the issue still exist, In order to do more troubleshootings, please describe your scenario and supply syslog level 6, config.bin and pcap and send to wilson@yealink.com.

How to Get the Correct Syslog, Config.bin and Trace
08-27-2014 04:24 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Possible NOT to turn backlight on on XML message GeorgSchwarz 1 6,537 11-19-2015 11:44 PM
Last Post: MRS
  Turn off green blf when phone is idle T38G cowcomm 1 7,067 07-18-2015 05:16 AM
Last Post: James_Yealink
  MWI on T20P won't turn off after checking messages Bobcat19 1 6,971 06-26-2015 07:22 PM
Last Post: James_Yealink
  Change Exp39 label via XML Browser surik 1 6,948 08-26-2014 10:54 AM
Last Post: Wilson_Yealink

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication