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Yealink Forums » IP Phone Series » Phone specific topic » T19P_E2. Not showing IP Address when pressing ok

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T19P_E2. Not showing IP Address when pressing ok
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AC Telebusiness Offline
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Post: #1
T19P_E2. Not showing IP Address when pressing ok
There is 7 of these in the office, all doing the same thing. Not showing the IP address when pressing OK. Only shows the firmware number.

How can I find the IP Address for a given phone?
08-24-2016 03:11 AM
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Lucia_Yealink Offline
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Post: #2
RE: T19P_E2. Not showing IP Address when pressing ok
hi Sir，

About your issue, please refer to the FAQ below to deal with it:
http://support.yealink.com/faq/faqInfo?id=77
09-09-2016 04:19 PM
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AC Telebusiness Offline
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RE: T19P_E2. Not showing IP Address when pressing ok
(09-09-2016 04:19 PM)Yealink_Lucia Wrote:  hi Sir，

About your issue, please refer to the FAQ below to deal with it:
http://support.yealink.com/faq/faqInfo?id=77

The phones are working fine. I know they have an IP Address it is just that the information doesn't display when pressing OK as per the instructions.
09-09-2016 04:25 PM
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Lucia_Yealink Offline
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RE: T19P_E2. Not showing IP Address when pressing ok
Can you kindly to tell me what is the version of your firmware?

Please check can you find the ip address via press Menu->Status? If can, please provide the trace files (level 6 syslog, config.bin and pace trace) for us to analyze. You can send the files to my email(Lucia@yealink.com).

About how to get the trace files, please refer to the FAQ below:
http://support.yealink.com/faq/faqInfo?id=313
09-09-2016 05:39 PM
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AC Telebusiness Offline
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Post: #5
RE: T19P_E2. Not showing IP Address when pressing ok
Firmware is 53.80.98.2

As I am not onsite. The rest is a bit harder and might take some time.
09-09-2016 07:11 PM
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