[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T19P_E2. Not showing IP Address when pressing ok
Author Message
AC Telebusiness Offline
Junior Member
**

Posts: 3
Joined: Aug 2016
Reputation: 0
Post: #1
T19P_E2. Not showing IP Address when pressing ok
There is 7 of these in the office, all doing the same thing. Not showing the IP address when pressing OK. Only shows the firmware number.

How can I find the IP Address for a given phone?
08-24-2016 03:11 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Lucia_Yealink Offline
Super Moderator
******

Posts: 467
Joined: Aug 2016
Reputation: 5
Post: #2
RE: T19P_E2. Not showing IP Address when pressing ok
hi Sir,

About your issue, please refer to the FAQ below to deal with it:
http://support.yealink.com/faq/faqInfo?id=77
09-09-2016 04:19 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
AC Telebusiness Offline
Junior Member
**

Posts: 3
Joined: Aug 2016
Reputation: 0
Post: #3
RE: T19P_E2. Not showing IP Address when pressing ok
(09-09-2016 04:19 PM)Yealink_Lucia Wrote:  hi Sir,

About your issue, please refer to the FAQ below to deal with it:
http://support.yealink.com/faq/faqInfo?id=77

The phones are working fine. I know they have an IP Address it is just that the information doesn't display when pressing OK as per the instructions.
09-09-2016 04:25 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Lucia_Yealink Offline
Super Moderator
******

Posts: 467
Joined: Aug 2016
Reputation: 5
Post: #4
RE: T19P_E2. Not showing IP Address when pressing ok
Can you kindly to tell me what is the version of your firmware?

Please check can you find the ip address via press Menu->Status? If can, please provide the trace files (level 6 syslog, config.bin and pace trace) for us to analyze. You can send the files to my email(Lucia@yealink.com).

About how to get the trace files, please refer to the FAQ below:
http://support.yealink.com/faq/faqInfo?id=313
09-09-2016 05:39 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
AC Telebusiness Offline
Junior Member
**

Posts: 3
Joined: Aug 2016
Reputation: 0
Post: #5
RE: T19P_E2. Not showing IP Address when pressing ok
Firmware is 53.80.98.2

As I am not onsite. The rest is a bit harder and might take some time.
09-09-2016 07:11 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  MP56 - MS Teams Call Queue name not showing grahamhosking 1 3,453 03-03-2023 05:59 AM
Last Post: MSinclair@bunker.technology
  Does Mobile IP address change? Amelie Davis 0 2,332 12-29-2021 07:27 PM
Last Post: Amelie Davis
  T48G - When pressing a Prefix DSS key, disable switching to number pad someone1 6 21,541 08-06-2019 04:54 PM
Last Post: brourk
  T19P_E2 recovery file caca77 1 7,028 08-15-2018 02:02 PM
Last Post: complex1
  T27 call history added a @ip address at the end digitalaroma 2 10,412 09-20-2016 06:39 PM
Last Post: brocksolo
  T19p_e2 recovery mode fallshimajer 1 7,559 09-06-2016 09:03 PM
Last Post: Lucia_Yealink
  Registration Failure on new IP Address JamesK 4 17,810 12-19-2013 01:31 AM
Last Post: JamesK

Forum Jump:


User(s) browsing this thread:

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication