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Anon.Call Rejection, cannot disable
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DJ_HiP Offline
3CX Partner
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Posts: 16
Joined: Jun 2013
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Post: #1
Anon.Call Rejection, cannot disable
I've just come across an issue with a W52P which is rejecting Anonymous calls when the setting is disabled.

I'm on the latest Firmware and I've updated the handset firmware too (Not that the handset should make any difference).

Code:
Firmware Version     25.73.0.40
Hardware Version     25.1.0.0.0.0.0

Something to note, on the handsets if you navigate to Settings you cannot see the 'Anon. Call Rejection' menu entry, so the handsets cannot change the setting either.

Any ideas?
08-08-2016 12:44 PM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,178
Joined: Jan 2014
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Post: #2
RE: Anon.Call Rejection, cannot disable
Hi,

1. Are you sure 3CX does not reject the call?

2. Please factory default the base, reprovisioning and try again.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
08-13-2016 05:06 PM
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DJ_HiP Offline
3CX Partner
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Posts: 16
Joined: Jun 2013
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Post: #3
RE: Anon.Call Rejection, cannot disable
(08-13-2016 05:06 PM)complex1 Wrote:  Hi,

1. Are you sure 3CX does not reject the call?

2. Please factory default the base, reprovisioning and try again.

This is direct to the SIP provider, no 3CX involved.
08-15-2016 11:05 AM
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okulhealth Offline
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Post: #4
RE: Anon.Call Rejection, cannot disable
I have the same issue,your sollution is not working for me PLEASE HELP Smile
09-03-2018 02:10 AM
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DJ_HiP Offline
3CX Partner
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Posts: 16
Joined: Jun 2013
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Post: #5
RE: Anon.Call Rejection, cannot disable
(09-03-2018 02:10 AM)okulhealth Wrote:  I have the same issue,your sollution is not working for me PLEASE HELP Smile

Hi,

This was fixed with a later firmware update for the handsets.

It was an odd issue, but updating the handset firmware corrected the rejection.

Code:
Firmware Version           26.73.0.30

It is available from the support site here; http://support.yealink.com/documentFront...umentId=25
09-03-2018 03:01 AM
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