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T38G interface does not redraw correctly
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cptjack Offline
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Post: #1
T38G interface does not redraw correctly
The interface of the T38G does not redraw correctly after a YealinkIPPhoneImageScreen in fullscreen mode. The background and line labels don't get refreshed properly. This issue occurs when you go from a fullscreen YealinkIPPhoneImageScreen XML to an XML that does not occupy the whole screen.

For example:
  • Fullscreen.xml -> Regular.xml
  • Fullscreen.xml -> Text.xml
Will produce these results:
       

It can be easily reproduced using these 3 XML files that point to eachother. Everything works fine, unless the fullscreen image is shown and you press another softkey.

text.xml
Code:
<YealinkIPPhoneTextScreen Beep="no" Timeout="120" LockIn="no">
<Title>Test Title</Title><Text>Test Text</Text>
<SoftKey index = "1"><Label>Regular</Label><URI>http://10.1.0.30/voip/yealink/regular.xml</URI></SoftKey>
<SoftKey index = "2"><Label>Fullscreen</Label><URI>http://10.1.0.30/voip/yealink/fullscreen.xml</URI></SoftKey>
<SoftKey index = "3"><Label>Text</Label><URI>http://10.1.0.30/voip/yealink/text.xml</URI></SoftKey>
<SoftKey index = "4"><Label>Exit</Label><URI>Key:CANCEL</URI></SoftKey>
</YealinkIPPhoneTextScreen>

regular.xml
Code:
<YealinkIPPhoneImageScreen doneAction="" Beep="no" Timeout="120" LockIn="no" mode="regular">
<Image horizontalAlign="right" verticalAlign="top">http://10.1.0.30/voip/test.jpg</Image>
<SoftKey index = "1"><Label>Regular</Label><URI>http://10.1.0.30/voip/yealink/regular.xml</URI></SoftKey>
<SoftKey index = "2"><Label>Fullscreen</Label><URI>http://10.1.0.30/voip/yealink/fullscreen.xml</URI></SoftKey>
<SoftKey index = "3"><Label>Text</Label><URI>http://10.1.0.30/voip/yealink/text.xml</URI></SoftKey>
<SoftKey index = "4"><Label>Exit</Label><URI>Key:CANCEL</URI></SoftKey>
</YealinkIPPhoneImageScreen>

fullscreen.xml
Code:
<YealinkIPPhoneImageScreen doneAction="" Beep="no" Timeout="120" LockIn="no" mode="fullscreen">
<Image horizontalAlign="right" verticalAlign="top">http://10.1.0.30/voip/test.jpg</Image>
<SoftKey index = "1"><Label>Regular</Label><URI>http://10.1.0.30/voip/yealink/regular.xml</URI></SoftKey>
<SoftKey index = "2"><Label>Fullscreen</Label><URI>http://10.1.0.30/voip/yealink/fullscreen.xml</URI></SoftKey>
<SoftKey index = "3"><Label>Text</Label><URI>http://10.1.0.30/voip/yealink/text.xml</URI></SoftKey>
<SoftKey index = "4"><Label>Exit</Label><URI>Key:CANCEL</URI></SoftKey>
</YealinkIPPhoneImageScreen>

This is the way it should look:


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(This post was last modified: 06-29-2014 02:24 AM by cptjack.)
06-29-2014 02:16 AM
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cptjack Offline
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Post: #2
RE: T38G interface does not redraw correctly
Hello Yealink Admin,

Can you confirm this is an issue in the two T38G phone firmware 38.70.0.171?
Do you have any firmware updates that fix this issue?

Thanks,
CJ

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07-03-2014 11:28 PM
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cptjack Offline
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Post: #3
RE: T38G interface does not redraw correctly
Does anybody else have this issue on their T38G phones?
It's quite easy to reproduce. So far no aswer from yealink... Sad

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07-16-2014 05:39 AM
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cptjack Offline
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Post: #4
RE: T38G interface does not redraw correctly
Unfortunately 38.70.0.185 still exhibits this bug and still no reply from Yealink support... This is a really annoying bug that makes the firmware look amateurish. Huh

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09-17-2014 10:21 PM
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Wilson_Yealink Offline
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Post: #5
RE: T38G interface does not redraw correctly
Hi cptjack,

Thanks for your feedback. It might be a bug in T38.
May I know why do you use this feature like you mentioned? Which Influence Will Have If Without This Feature?

thanks
(This post was last modified: 09-19-2014 03:04 PM by Wilson_Yealink.)
09-18-2014 02:02 PM
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cptjack Offline
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Post: #6
RE: T38G interface does not redraw correctly
Hello Wilson,

Thank you for your reply. The examples above where to illustrate the issue more easily. I am building (dynamic) graphical menus to leverage the large color display. This way users can quickly use the soft-keys to select an option, like a service, picture phonebook or a movie...

This is working OK and I can present the info fullscreen, but sometimes the next XML screen is Text or not fullscreen. For example a doorcam will present a softkey to use the fullscreen. When the user presses the button again to get the regular display again, the GUI interface does not redrawn correctly and the layout is bad. The same thing happens when displaying an info text message after a fullscreen menu.

In my opinion this is not a new feature, since the interface is not redrawn as it should. Without this 'feature' it is not possible to use fullscreen images as a menu...

Best regards,
Francis


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09-19-2014 05:51 AM
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Wilson_Yealink Offline
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Post: #7
RE: T38G interface does not redraw correctly
Hi Francis,

I have tested it in my side, and i have known your issue already.
Would you please help me clear below items:
1. May I know why do you need to build the graphical menus?
2. How many phones do you have and need this requirement ?
3. And when the user press the soft key to select an option, how does the phone do a service, picture phonebook and movie in the LCD?
4. Did this issue related to any project ?
5. Do you have other brand phones support your graphical menus perfectly now?

In order to I can receive your update, could you please help me clear above items and sent email to me? Then I can give you a reply ASSP.

thanks
09-19-2014 03:41 PM
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cptjack Offline
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Post: #8
RE: T38G interface does not redraw correctly
Thanks Wilson, I have sent the answer by mail.

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09-24-2014 01:37 AM
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Yealink Support Offline
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Post: #9
RE: T38G interface does not redraw correctly
Hi Francis,

I have received your mail but didn't find your email address, so I can't reply you via email directly. Thanks for detailed reply.
Very sorry for inconvenience and thanks for your feedbak.
Our product department think your application is not commonly used for end users. And as you mentioned, you have designed a PHP script to output the image as 8bit BMP, The dynamic image loads very fast in about 1 second, so the user doesn't even notice the difference in a text based menu or a fullscreen graphical menu. It have little impact on customers to use this feature currently.
So we will consider to improved the XML broswer feature in the future. Thanks for your understanding. Smile

Best Regards
wilson
(This post was last modified: 09-24-2014 05:04 PM by Yealink Support.)
09-24-2014 05:01 PM
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